Welcome to Greggs Employee Information

Welcome to the Greggs Employee Information site. We wanted to make sure that you, our colleagues, had a place to come to keep up to date with the latest information and guidance.

We know that normally you would receive messages in your shop through the Retail Operations Manual, in your Supply Site on noticeboards and at Greggs House through face to face briefings.

However, we are aware that not everyone will have access to these facilities going forward, so we wanted to have somewhere where all 25,000 colleagues can easily access these messages.

On this site, you will find the latest communication from Roger, a live list of Frequently Asked Questions, and some Useful Links to support you at this time.   

Thank you for your support and for looking after each other and our Customers during this challenging time.

 

 

 

 

 

 

 

Roger's Messages

 

28th July 2020

 

Interim Results for the 26 weeks ended 27 June 2020

 

 

 

 

 

 

 

20th July 2020

 

It was an enormous effort to deliver our phased reopening programme and it is great to see our shops now open again and serving customers nationwide.  Thank you again to all of our teams for your enthusiasm and willingness to work as flexibly as you have to make this possible.
 
We have made an encouraging start but as expected, we are seeing that sales are below our normal levels. This is due to social distancing which impacts customer behaviour and our ability to serve as many customers as we would do normally.  We expect to see a steady improvement in the weeks ahead as the Government’s guidance is developed in order to support the recovery of the UK economy, whilst continuing to manage the risks surrounding Covid 19.
 
There have been several Government announcements recently with varying implications for Greggs:
 
Targeted VAT reductions that are intended to encourage consumers to eat out again and return to support their local shops and businesses.  You will see a variety of our prices have reduced where we are passing the financial benefit directly on to our customers.   Our freshly baked sausage rolls and savouries are already zero rated for VAT so there will be no change made to these prices.
 
The “Eat out to Help Out” £10 voucher scheme during July and August is aimed at encouraging customers to start revisiting restaurants and bars that serve food.  This is solely focused where customers sit in to enjoy their meals.  As the seating areas of our shops currently remain closed to enable social distancing, we are sadly not able to participate in this scheme.
 
The new guidance regarding wearing face masks in shops is another measure that is aimed at increasing consumer confidence as people start to leave their homes in greater numbers and as a result, we hope to see more customers returning to us as their confidence grows.
 
Working from home advice is planned to be relaxed where it is safe to do so, from August 1st. We are currently working through a plan for how Greggs could implement this and will update you in due course.
 
Whilst sales remain at lower levels than normal, we are continuing to utilise the Government’s furlough scheme in order to support jobs that are currently on furlough. Recent changes to the scheme have allowed us to adopt a flexible approach to working, and we have introduced this in some functions where appropriate.  For those of you currently on furlough, it is likely that this will remain the case for the foreseeable future until sales and business activity increases. Once again thank you for the part you are playing in supporting us re-start the business at the right pace. 
 
Our next external update will be to our shareholders, and this will take place on 28th July, when we will update them on our performance since reopening, and also provide some further guidance about future trading. 
 
Meanwhile I am enjoying seeing the great examples of our teams reconnecting with each other and being able to catch up with their regular customers as they return to our shops, all of which is helping bring smiles to people’s faces – behind their masks of course! 
 
Thank you once again and stay safe.
 

Roger

 

 

6th July 2020

 

Following an enormous team effort, I am delighted to let you know that Greggs is now almost fully reopen throughout the UK.  After such a long period of closure, our colleagues from all across the business have risen to the challenges that we have faced, and enabled us to open up again as safely as possible whilst adhering to the social distancing guidelines.  Thank you all for the commitment and enthusiasm that you have shown to enable us to achieve this significant step forward.

Our carefully planned, phased approach to reopening has enabled us to learn along the way and demonstrate that we can operate effectively as a food provider during full lockdown conditions.  With the unfortunate news that Leicester has now been placed back into lockdown, these learnings have proved invaluable and enabled us to keep our Phase 2 shops in Leicester open.  We have however taken the precautionary measure not to reopen our Phase 3 Leicester shops for the time being.  We will continue to monitor the situation in Leicester and will reopen our shops when it is right to do so.  Whilst we should all look forward with confidence as the economy starts to recover, the news from Leicester highlights that our battle against this virus is far from over, and we will be continuing to adapt our plans on the assumption that future regional lockdowns may be required and we will be ready to cope with them if they happen.

Outside of Leicester, as more retail and hospitality businesses begin opening their doors again, we can already see our customer numbers starting to grow, although naturally the levels of growth vary by location. Greggs is better placed than many other food on the go businesses due to the wide variety and geographical spread of our shops across the country.  This means that we are not overly reliant on one particular area or type of shop, so we expect to trade more strongly in our locally based shops as many customers have fewer reasons to travel at the moment. However, we expect our trading to be constrained due to social distancing, and therefore we will continue to utilise the government furlough scheme to support jobs while sales remain below normal. I appreciate that this is frustrating for many of you that are ready to get back to work, and I understand how the numbers of people returning from different teams and areas of the business varies – some areas are fully back to work, whereas in other areas we have yet to reopen e.g. some bakeries.  Currently, about 50% of our colleagues across the business remain on furlough and this is the only way that we can access the financial support that we need from the government to enable us to protect our business during this crisis. Thank you again for your continued support and patience.

Our focus in recent weeks has been concentrated on opening safely with social distancing. As we begin to settle into this new way of working, we will be looking for further improvements to help make our operations easier and more effective for ourselves and customers. If you are back at work and have ideas about how we can do things better, we are keen to hear them.  Therefore, we will be reinstating the Your Ideas Matter portal on our employee website in the next couple of weeks.  In the meantime, please pass your ideas through to your Area Manager. Thank you.

We are continuing to build and launch new ways to help our customers access their favourite Greggs products wherever and whenever they choose. The new Click and Collect app that our teams have built and that I shared in my last note is performing well, and will be rolled out during the summer. This will help us to speed up our queues with orders that are made up and paid for in advance. Alongside this, we are planning to extend our Just Eat delivery service across the country as quickly as we can whilst maintaining social distancing requirements.  

It is vital that we all play our part in keeping this virus under control by maintaining social distancing and enabling the economy to start building back up again. Greggs is a strong business that can adapt to these new measures and ways of working, but we will all need to be flexible and open to change as we find the best ways of working under these challenging conditions for as long as we need to.

Thank you all once again for everything that you have done to help us achieve our reopening plans and for your continued support as we rebuild the business up from here.

 

Roger

 

 

People Update - Holidays and Floating Day

 

29th June 2020

 

Firstly, please could I express my thanks to all of the teams that we have contacted across supply chain, our shops and Greggs House for their flexibility in their working patterns to support us in returning to work in preparation for this next significant phase of re-opening our shops.

 

As Roger has said in his previous note whilst the retail sector is now starting to open back up, unfortunately, we continue to believe that sales will be lower than normal for some time and therefore many of you will be required to remain on furlough for the foreseeable future until activity levels rise sufficiently to warrant the return of more people to the business. As we’ve previously said Greggs House will continue to operate with the minimum number of colleagues until further notice.

 

Pay from 1st July

 

Thank you to all of our colleagues who remain on furlough. As of July 1st, colleagues who remain on furlough will be paid 80% of contract hours or 80% of average earnings, whichever is the higher. We thank you for playing your part in helping us to keep our costs well managed during this period while we expect sales to remain constrained.

 

Holidays

 

We last updated you on your holidays whilst on furlough at the end of April and said we would provide an update on holidays post 30th June. We previously confirmed that whilst you are on furlough you will continue to accrue holidays. We are again asking all our colleagues across the business (both those furloughed and those working) to take holiday over the coming months.

 

For all of those colleagues who are on furlough we will be processing holiday as below:

 

For those whose holiday year is April – Mar (Retail & Supply Colleagues)

We will process one week of holiday between 1st July and 31st August 2020 (processed week commencing Sunday 2nd August and if you continue to remain on furlough, we will process an additional week between 1st Sept and 31st October 2020 (processed week commencing Sunday 11th October).

 

For those whose holiday year is Jan – Dec (Graded Management & Support Colleagues)

We will process one week of holiday between 1st July and 31st August 2020 (processed week commencing Sunday 2nd August and if you continue to remain on furlough or flexible furlough, we will process an additional week between 1st Sept and 30th October 2020 (processed week commencing Sunday 6th September).

 

Floating Day

 

For those colleagues in Retail and Greggs House who remain on furlough then the Company will be nominating their floating day to be taken on a day w/c Sunday 12th July. This will not apply to our Supply Chain colleagues as their floating day has been previously nominated and will be taken in line with normal operating requirements.

 

For the periods in which your holiday/floating day is processed you will be paid your normal holiday pay. If you wish to take additional holiday whilst on furlough (and receive your normal holiday pay) over and above the weeks we are processing that are detailed above, we are able to support this request. Please contact peoplequeries@greggs.co.uk who will support you with processing this request. 

 

For all of those colleagues who are working we are asking that individuals on an April to March holiday year aim to take at least half of their holiday allowance by 30th September 2020 and those on a January to December holiday year aim to take at least three quarters of their holiday allowance by 30th September 2020.

 

We know there are always many questions with regard to holidays and so have updated the questions on holidays and you can find these in the ‘Frequently Asked Questions’ section of the employee website. You can also continue to send any questions you may have into peoplequeries@greggs.co.uk

 

Your Personal Email Address

 

Finally, it is really important that we can get in touch with you as quickly as possible during the period that you are on furlough. I would like to remind all colleagues to please update their personal email address and mobile telephone number in Your G People as we will be looking to contact you via your personal email address going forward where we can. We know many of you have already done this – thank you – but if you have not yet done this, please could you complete this via https://www.greggsemployeeinformation.co.uk/your-g-people

Thank you again for everything that you have done over the last few weeks to support our business in this time of crisis.

Please ensure that you and your families continue to stay safe.

Roisin Currie

Retail and People Director

 

22nd June 2020

 

In this latest update I am delighted to be able to report that we’re making good progress in getting Greggs back up and running again and playing our part in bringing back a little taste of normal to the nation as we begin to emerge from lock down.

Our teams have done an incredible job in opening over 800 shops from a cold start last week. Everyone has really embraced our new social distancing ways of working and this has been fantastic to see.  We have welcomed back so many customers already who were genuinely delighted to see us opening our doors again. A lot of them shared their excitement on social media and coupled with some very positive coverage in the press, we have been able to spread the word that Greggs is coming back and serving customers across the UK.  It was a real team effort in every aspect, and I am immensely grateful for all the hard work that has taken place to enable the successful completion of Phase 2 of our reopening plan.

Not surprisingly there were a few problems, and we anticipated this may be the case given the scale of our reopening target.  As usual our teams rose to these challenges and overcame them as quickly as possible.

We are one of several brands that started to reopen last week, but not all general retail shops are open yet, meaning that many people are still staying at home for the time being. This is resulting in lower than normal numbers of customers out and about near our shops and we should expect to see these numbers grow as confidence returns and the economy begins to recover.

We are now preparing for Phase 3 of our reopening plan which is to open up the rest of our shops from July 2nd. More of our teams in shops and the supply chain have either already been contacted or will be contacted in the coming days and asked to return to work in preparation for this next significant phase. We continue to believe that sales will be lower than normal for some time and therefore many of you will be required to remain on furlough for the foreseeable future until activity levels rise sufficiently to warrant the return of more people to the business. Greggs House will continue to operate with the minimum number of colleagues until further notice.  

I would like to thank all of our teams that have returned to work and enabled us to restart the business and welcome our customers back into our shops. I am also very grateful to our colleagues who remain on furlough, many of whom I recognise are keen to get back and help the business through these difficult times. Just a reminder that as of July 1st, colleagues who remain on furlough will be paid 80% of contract hours or 80% of average earnings, whichever is the higher. Thank you for playing your part in helping us to keep our costs well managed during this period while we expect sales to remain constrained.

I am delighted and proud to see the Greggs business back up and running again and playing our part in helping the nation get back to some sense of normality.  We’re only two weeks away from Phase 3 when we will open the rest of our shops from 2nd July, and I look forward to keeping you fully updated as our journey progresses. 

Please keep yourselves and your families safe.

 

Roger

 

 

 

16th June 2020

 

This week sees the launch of Phase 2 of our plan, re-opening over 800 Greggs shops nationwide.  This is made up of around 630 company owned shops, and around 200 franchise shops. We will then move to Phase 3 of our plan which is to open as many shops as possible on 2nd July.

We have issued a statement to our shareholders this morning confirming our reopening plans which is available to view at https://corporate.greggs.co.uk/investors/results-centre

First of all, I would like to say “thank you” to all of our colleagues who have helped us to get to this point and kept our reopening plans on track. They have played a vital role in testing the new procedures that we must all adopt going forward. Working, and going about our lives under social distancing will not be easy, and I am confident that we can adapt to operate as safely as possible for both our colleagues and our customers, as we extend our shop reopening programme.  We will be opening with a reduced range of products to start with.  You can see the range available to our customers, along with a list of the shops that are reopening at www.greggs.co.uk/coronavirus

Social distancing will prevent us from trading normally, and I know we will all do our best to provide our customers with fast and friendly service while we operate under these very different conditions. We expect sales to be significantly lower than normal when we open, and therefore we will need to continue accessing support from the government through the furlough scheme.  With high levels of uncertainty in our economy, we do not know how sales will develop in the weeks ahead, and therefore it is possible that we will need to ask some colleagues to remain on furlough for the foreseeable future, and maybe even until the scheme ends in October.

We’ve also been struck by the commitment of our colleagues who are starting to return from furlough as we reopen, and the flexibility they’ve shown as we’ve needed to consider different shifts and start times to help maintain social distancing.

As always, I will keep you fully updated throughout our journey, and Your Questions Matter remains available to raise any questions that you may have.

Investing in our future

Whilst the short-term outlook is uncertain, we are confident in our ability to adapt to social distancing conditions for as long as necessary, and are continuing with our strategic investment in those areas which are right for now, and will support our long-term growth plans.

  • Shop Opening Plan: Given current circumstances, most of our new shop opening programme is temporarily on hold while we wait for conditions to improve, however we are continuing to open where we anticipate customer footfall will be strong. You can see our new ASDA Boldon shop below which opened last week. Our current view is that we will open around 60 new shops this year and permanently close around 50.

  • Accelerating new customer channels: Our teams have been working throughout lock down to accelerate our development of customer click and collect which will begin roll out during June. To see this new customer offering please visit https://order.greggs.co.uk. Perhaps you would like to try it out for yourself and place an order for your favourites?

 

  • Expanding our delivery network: Delivery services with our partner Just Eat are also being accelerated including 19 shops that will open only for delivery and click and collect this week, and a further 26 shops on July 2nd. Simply visit the Just Eat app to see our delivery offer to our customers.

 

  • More efficient logistics: Building work on our new robotic freezer facility to support our logistics operation is progressing rapidly and is due for completion by Q1 2021.  Here is a recent photograph showing the works in progress

 

Thank you

Thank you again for your continued commitment and willingness to be flexible as we get Greggs back up and running again.  This week is a pivotal point in our reopening programme and I look forward to updating you again soon when we have some initial findings that we can share.

I hope that you enjoy this short video that will be issued on our social media channels later today, which celebrates our reopening

 

 

 

Please look after yourselves and your families.  Stay safe.

 

Roger

 

 

 

8th June 2020

 

As we approach Phase 2 of our reopening plan – a large scale reopening of 800 shops, I wanted to update you on how our plans are progressing.

A number of you have now returned to work and are helping us to get the business back up and running across our bakeries and our shops – thank you for your support and willingness to be flexible in your shifts and days of working. We are living in a very different world under social distancing and therefore your flexibility is critical to our reopening programme.

To keep you fully updated, I have detailed below our planned next steps over the forthcoming weeks to restart the business:

 

PHASE 2:  800 shops reopening w/c June 15th

 

I am pleased to let you know that we remain on track to open around 800 shops w/c June 15th and your support in helping us to deliver this is very much appreciated.

Retail

  • Our Heads of Retail and a number of our ROMs and Area Managers have now returned to work to lead this stage of our reopening programme.
  • Our shop teams who are required to return to work for our 600 company operated shop openings are being contacted this week.

These teams will complete the necessary training for the new operational ways of working, along with spending time in the shop familiarising themselves as a team with the new procedures that we have developed during the initial trial before opening our doors to customers.

Franchise

  • With 200 franchise shops reopening we’ll also have our Business Development Support Managers returning to work to help support our partners with the reopening and with the new procedures.

Manufacturing:

  • As previously communicated, the product range we have selected as we initially reopen our shops involves production at Clydesmill, North Lakes, Gosforth, and Manchester bakeries, as well as Pettigrews.  We have already started production on some of the platforms at these sites.
  • There has been a lot of activity over the last two weeks, with engineering, hygiene and manufacturing colleagues returning to work in preparation for production to recommence.
  • The priority has been to carry out risk assessments to ensure that we can operate safely whilst complying with the government’s guidelines on social distancing, and to put in place any required physical changes to the workplace.  All colleagues will receive a full back to work induction before they restart, ensuring that everyone understands the changes we have made, and their responsibilities in keeping everyone as safe as possible.
  • Over the next two weeks we will be getting back into production on the rest of the above platforms in readiness for shops reopening on 18th June. 

Logistics:

  • A small number of warehouse colleagues have returned to work to support stock taking and managing any remaining out of date product, to prepare for the restart.
  • Warehouse teams will start returning to work from this week for the 800 shop openings next week.
  • To maintain social distancing, shop deliveries for the 800 shops will be carried out on nights only, and a proportion of our night shop delivery drivers are being contacted over the coming days about returning to work.
  • Drivers and warehouse colleagues required to work in our Balliol and Kettering DC operations will also begin returning to work from this week.

 

 

PHASE 3: 1200 shops reopening w/c July 1st 

 

Retail

  • Our remaining ROMs and Area Managers will return to work w/c 15th June.
  • Shop Managers of the remaining shops to open will receive an e-mail on 16th June and the ROM’s and Area Managers will then call the shop managers on the 18th or 19th June to arrange their return to work.
  • Our shop teams required for this final wave of opening will be asked to come onto a team call on 22nd or 23rd June.
  • As previously explained, with sales expected to be significantly lower than normal not all of our shop teams will be required to return to work straight away and will remain on furlough.
  • Please ensure that your e-mail details are up to date and accurate as this is the best way for us to contact you. 

Manufacturing

  • The additional colleagues in our reopened bakeries that will be required to support the business when we move to Phase 3 will be contacted by the 22nd June and advised of their return date.
  • As previously explained, with sales expected to be significantly lower than normal, not all of our manufacturing colleagues from the sites which are reopening will be required to return to work straight away, and some will remain on furlough.
  • Colleagues from the remaining bakeries, (Leeds, Treforest and Enfield) will also remain on furlough until sales increase sufficiently to support us expanding our product range to normal levels.

Logistics

  • For the final wave of shop openings in July we aim to put in place a single daily delivery into the vast majority of our shops to take place during closed hours. This will require moving day shift operations to the late afternoon/evening, and some adjustment to the night runs.
  • We are currently finalising the details of these routes and will make detailed information available as soon as possible.
  • There will also be a requirement to tweak some of our picking shifts to support changes to routes, as well as to assist effective social distancing measures at each distribution centre.
  • All terms and conditions will be maintained during these temporary changes.

 

Greggs House colleagues

We continue to anticipate significantly reduced sales and therefore we must keep Greggs House activity focused only on activity that is essential to supporting our shops and supply operations only.

  • Any colleagues required to return to work to support the shop reopening programme will mostly have already been contacted by now. 
  • Where colleagues are asked to return to work, we need to continue to ask you to be as flexible as possible with the work and activities that is required in supporting the business to get back up and running.
  • Wherever possible we will continue to ask colleagues to work from home to limit the number of people at Greggs House to enable us to maintain social distancing.
  • All colleagues visiting or working at our offices will be required to follow the new social distancing procedures.

 

Furlough Scheme update

The government has now outlined how the furlough scheme will change in the months ahead as the UK comes out of lock down.  Employers will be required to contribute to furlough costs from August 1st and the scheme will end on October 31st.  To increase flexibility, employers will be allowed to call people back to work on a part time basis from July 1st.

With sales expected to be significantly lower due to social distancing, we will not require our full teams back to work until sales return to normal levels. We therefore expect a significant number of colleagues in all parts of the business to remain on furlough possibly for the duration of the scheme into the autumn.  Any colleagues remaining on furlough after July 1st will be paid 80% of contract hours or 80% of average earnings, whichever is higher, and Greggs will contribute to this from August as required. Where practicable, we will use the flexibility of the scheme to rotate colleagues between work and furlough and/or ask colleagues to return to work on a part time basis. Thank you for your continued support.

I am excited to be reopening Greggs and serving our customers again, and whilst social distancing will make life more challenging in the short term, I am confident that we can adapt to operate as safely as possible while we wait for conditions to improve.  This will need us all to be as flexible as possible while we adapt to the new ways of working. I am also aware that there will be many of our teams who will be remaining on furlough for the foreseeable future, and we will continue to ensure that we keep you updated regarding our plans going forward, and also answering your specific queries through Your Questions Matter.

May I also remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702. 

Meanwhile, we continue to support our local communities during this difficult time. Our teams have been doing some amazing things and I wanted to share this presentation that was sent to me as a “Thank You” from some very grateful recipients of our activities.

Thank you once again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

Update 02/06/2020
Later today (Tuesday 2nd June) we will be sending a personal email to the Shop Managers of the shops that we are opening w/c 14th June.  Please check your emails.  This will be followed later on Wednesday or on Thursday morning by a text message from an Area Manager or ROM to arrange a phone conversation on either Thursday or Friday about the re-opening plans.

If you don't have an email address on the system, an Area Manager or ROM will try to contact you over the next 48 hours via text or phone.

Please make sure your contact details are up to date on Your G People.

 

Please note - following recent press reports, we are very aware that during this difficult time there continues to be people who will try and take advantage of the Coronavirus crisis by using various scams.  With this being the case please note that this site is for information only and WE WILL NEVER ask you to provide your personal details, password or your bank information either via this site or email.

 

26th May 2020

 

As the government begins relaxing the lock down, I aim to keep you regularly updated with our own plans to reopen Greggs.

Thanks to our amazing trial shop volunteers and shop opening teams we are confident of being able to open with social distancing protection and our plan is proceeding with the first large scale wave of around 800 shops beginning w/c June 15th.  Meanwhile to extend our learning we are increasing our trading hours in the existing trial shops and will be opening a few more with volunteers starting next week. Thank you once again to the teams involved.

Why some of our teams will remain on furlough

While we can look forward to the economy starting to improve and our stores being open again, we must also accept that social distancing will limit what we can do in our operations and impact how customers behave. We anticipate that sales in our shops will be significantly lower than normal for some time as new patterns settle down.

As a result, we will not be offering our full range and will not need our full team working in our shops, supply chain and Greggs House. Plans for new shop openings have been deferred and new product development will also be restricted until we can more clearly see how sales settle in this new world of social distancing.

Sales are needed to cover the wages and salaries that are the largest cost in our business and so while sales are low, we must continue to access support from the government. This helps to pay for our employment costs and allows us to keep jobs open using the furlough arrangements while we do not need everyone back to work.

As I communicated last week this will mean that from July 1st anyone not required to return to work will remain on furlough and will be paid 80% of contract hours or average earnings whichever is higher.

Returning to work

We have worked together with a group of our Union representatives to agree a set of principles to help the safe return of our colleagues into the workplace and how to continue with furlough arrangements. I would like to thank all involved for their willingness to cooperate and share ideas to help our business re-open in the best way we can.

The principles are shown at the end of this message and cover those colleagues who cannot return due to them shielding or isolating as well as the need to ensure we have the right balance of skills, experience and flexibility to meet our operational requirements under social distancing and reduced sales and activity levels.

Managing our return to work is a complex exercise with separate challenges in different parts of the business.

Supply Chain colleagues

Manufacturing:

Plans to support the 800 shops due to begin opening on June 18th are progressing:

  • Skeleton teams are now in place preparing to operate with social distancing at Clydesmill, North Lakes, Gosforth, and Manchester bakeries. The Pettigrews site will also be reopened and social distancing works here will start slightly later in line with their start-up programme. 
  • Those initially selected to return to work within the hygiene and engineering teams on the sites which are reopening will now have been contacted and given individual return dates. 
  • Those required from our manufacturing teams on these sites will receive notification over the coming two weeks.

 

Given the requirements of social distancing and the importance of keeping everyone safe, there will be additional training and site familiarisation to undergo as you return to work, and these new ways of working will require everyone’s support.

 

Logistics:

Opening 800 shops will require logistics operations to recommence on all sites.

  • a very small number of warehouse colleagues (around 3 to 4 per site) have been contacted and are returning to work this week to assist with stock counts and preparation for the restart of pick operations.
  • We are in the process of finalising the numbers of drivers and warehouse team members who will be required. These individuals will be notified in the next 2 weeks and are likely to be needed back on site towards the end of w/c 8th June and the start of w/c 15th June.
  • To maximise social distancing, we are attempting to support the 800 shops with night time drivers only where possible.

We anticipate that our Balliol and Kettering DC operations will be operating in support of these shop openings from w/c 8th June, and we will be progressively bringing back drivers and some logistics colleagues in support of the increasing shop operations from that point on.

Retail Team colleagues

For our 800 shop openings w/c 15th June:

  • Our Heads of Retail are returning to work on Tuesday 26th May to finalise and agree the shop plans.
  • We will be asking some of our ROMs and Area Managers to return to work w/c 1st June.
  • We will be contacting some of our shop teams w/c 1st and 8th June ready to return to work w/c 15th June.

Before opening to the public, we will be ensuring that we have time for our teams to complete the necessary training for the new operational ways of working, along with spending time in the shop familiarising themselves as a team with the new procedures that we have developed during the initial trial.

ROM and AM teams are needed to help us reopen shops; however once shops open ROMs and AMs are constrained from visiting shops by social distancing.  We therefore anticipate reduced activity for our field-based retail teams who will be required to rotate on furlough once their shops are open. Further details of how this will be managed will be communicated once government guidelines on flexible furlough are published. 

Greggs House colleagues

Anticipating significantly reduced sales we must keep Greggs House activity focused on those things that are essential to supporting shops and supply operations only.

  • We expect the majority of Greggs House colleagues to remain on furlough
  • Colleagues required to return to work to support the June shop opening will be contacted w/c June 1s
  • Wherever possible we will continue to ask colleagues to work from home to limit the number of people at Greggs House to enable us to maintain social distancing.
  • If Greggs House colleagues do need to attend Innovate or Q9, we will closely monitor and manage this.
  • Colleagues will need to follow the new social distancing procedures and will be required to return to work in planned phases as business activity increases.

 

Agreed principles for returning to work

Returning to work safely

  • Social distancing measures are being installed in all our shops and supply sites prior to reopening.
  • All colleagues will receive training on social distancing and any new operational practices upon their return to work. Protective workwear will be available for those roles that require it
  • Colleagues who are shielding due to being clinically extremely vulnerable, or who are isolating due to them or someone in their household displaying symptoms will not be able to return immediately

Returning to work and remaining on furlough

  • Not all colleagues will be required to return when their shop or site re-opens and may need to remain on furlough
  • Where we need a particular team or shift for a particular shop or department then it is that team or shift that is asked in.
  • Priority will be given to colleagues who are fully trained in the roles required and have the skills, experience and flexibility we require, as well as those who have a broader range of skills and experience within the business that allow them to fulfil several roles and complete different tasks.
  • Where we can, and this will not cause operational issues or inefficiency, we will consider rotating teams in and out of furlough subject to the constraints of the Government’s Job Retention Scheme.
  • It will be difficult to allow trainees with less than a month’s experience to return to work due to the supervision that they require, which we will be unable to provide due to the need for social distancing.
  • Flexibility regarding start and finish times will be necessary due to the need to maintain social distancing.
  • Any changes to shift/start times in order to re-open the business and deal with the need for social distancing are initially temporary. Terms and conditions are maintained and protected during a temporary change.
  • Returning colleagues will be rostered and paid for their full contracted hours as a minimum.
  • Wherever possible we will let colleagues know their return date a week in advance.

Thank you for your continued support

As you can see, opening Greggs for business again is complex and will need us all to be as flexible as possible while we adapt to these new ways of working.I am also aware that there will be many of our teams who will be remaining on furlough for the foreseeable future and we will continue to ensure that we keep you updated regarding our plans going forward, and also answering your specific queries through Your Questions Matter.

May I also remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702. 

Thank you once again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

19th May 2020

In this latest of my regular updates to keep you informed of our plans to reopen our business, I would like to begin by expressing my gratitude on behalf of all of us in Greggs to our volunteers and shop opening teams. They have stepped forward and performed a vital role in allowing us to test new social distancing operations that have enabled us to plan to open for business again as safely as possible. Their detailed feedback has been invaluable in developing the ways of working that we will need to adopt to protect ourselves and customers, and has helped us to understand exactly what we require so that we are able to place the orders for the additional workwear and equipment we will need to open at scale. Thank you.

To bring to life the changes that we have made to our shop operations we have prepared a short video to show you what we have implemented. 

 

 

 

On 1st June we are also planning to open a small number of additional shops in the North East to further validate our trial learnings, whilst we prepare to move to the next phase of our plan.

Next step – A selected wider shop opening              

The next step in our plan is to open around 800 shops (including 150 with franchise partners) beginning on June 15th.  Every shop that we open will include all of the new procedures and equipment that we have shown you in the video. The final phase in our plan is to open as many shops as possible in July.

Returning to work - changes to furlough

As we are taking a phased approach to opening our shops over the next few weeks, we will also require some of our colleagues to return to work in phases, with others remaining in furlough.   This applies across our entire business and I again ask you to be as flexible as possible as we start to scale up the number of teams returning to work over the next few weeks.

Greggs has been one of the few employers to top up the government furlough scheme to pay full contract hours during the lockdown period, and this will continue as previously communicated until July 1st. However, as we enter this next phase, and with social distancing still being a key tool to prevent the spread of the virus, we think it is right that as the majority of colleagues return to work in the weeks ahead, anyone required to remain on furlough after July 1st will also be required to accept a reduction to 80% of contract hours or 80% of average earnings, whichever is the higher.

We are discussing with our Union colleagues the most appropriate method for determining who returns to work and who remains on furlough.  These discussions will establish the key principles and will explore a number of options including rotating furlough if possible, as well as maintaining the protection of those who are extremely vulnerable. 

Those colleagues asked to return to work will be provided with around one week’s notice to do so, to enable any necessary arrangements to be made.

We are conscious that a number of colleagues may be uncertain about schooling for their children as the plan for the reopening of schools is yet to be finalised. However, as a food manufacturer and retailer, we are classified as key workers, which enables colleagues with children to allow their children to return to school. 

Supply Chain colleagues

Throughout the Coronavirus crisis, we have continued to safely manufacture, pack and distribute our Iceland savoury products from our Balliol and Seaham sites. We have used this experience and the feedback from our teams, as well as considering best practice from other manufacturers who have remained open, to develop plans to ensure the safe, gradual reopening of more of our Supply sites in the coming weeks. We will do so in line with guidelines on social distancing and the use of protective workwear where necessary.

We need to plan to start up our supply chain again ahead of the shop opening programme.  Therefore, some supply chain team members will be returning to work from the end of May onwards, and in advance of this, a number of managers are returning to work this week. They will begin contacting some of our manufacturing and distribution teams to give notice of when they are required to return to work.

With a reduced range and lower sales, we will not require all of the capacity in our supply chain for the initial phases of shop opening, although we will be reopening all of our distribution sites. From a manufacturing perspective, we will initially be asking one shift per production platform to return on four sites (Clydesmill, Gosforth, North Lakes Bakery, Manchester) together with some supporting colleagues including Hygiene and Engineering. We will also be reopening our Pettigrews site.

Retail Team colleagues

In order to support the larger number of shops to reopen in mid-June we will be starting to call some of our retail teams from the beginning of June to arrange their return to work.  We will be ensuring that we have time for the teams to complete the training for the new operational ways of working, along with spending time in the shop familiarising themselves as a team with the new procedures that we have developed during the initial trial.

Greggs House colleagues

Selected management will begin returning next week to help with the planning and selection of teams required to return to work and those who will remain on furlough. If Greggs House colleagues are required to come into Innovate or Q9 they will also need to follow new social distancing procedures and will be required to return in phases as business activity increases. Wherever possible we will continue to ask colleagues to work from home to limit the numbers of people at Greggs House to enable us to maintain social distancing.

Thank you for your continued support

Our re-opening teams have done an outstanding job and so far, our trial has worked well and allowed us to plan to open again at scale with social distancing protections in place.  However, as the Government is advising, we need to stay alert and be prepared to change our plan if the risk of infection rises again.

May I also remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702.  Your Questions Matter is also available should you have questions that you wish to raise that are not covered within the attached Questions and Answers

Thank you once again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

11th May 2020

 

Following the update yesterday evening from the Prime Minister, I wanted to provide you with a brief update in regards to the reopening plans that I have been sharing with you over the past few weeks.

The government has now provided a roadmap for the relaxation of the lockdown which confirms the assumptions we had made in our own plans for re-opening our shops. These plans remain unchanged:

  • Phase 1: Early May - trial a small number of shops with volunteers testing new social distancing measures.
  • Phase 2: Mid June – a larger scale opening of selected shops with new procedures and equipment.
  • Phase 3: Early July – plan to have as many shops open as we can.  

All of our teams will remain on full pay until July 1st, as previously communicated, and we now await news from the chancellor regarding the level of support available from the government once the current furlough scheme ends.

During the last few days, we have successfully trialled the opening of a number of shops and tested various operational changes, including new workwear, equipment and social distancing measures, that will support the safety of our teams and customers when we choose to open at scale.

So far, the trials have been well received by both our teams and our customers, and we are now in the process of evaluating our learnings and refining our new processes even further. We may look for additional volunteers to open a few more shops to extend the trial for learning purposes whilst we prepare to move to Phase 2 of our plan.

Our volunteers and re-opening team have done an outstanding job and so far, our trial has worked well and has provided valuable learning. However, as our Prime Minister has said, we need to stay alert to the risks of this terrible virus and be prepared to change our plan if the risk of infection rises again.

I hope that you and your families are well, and thank you again for your continued support and patience during this crisis.

 

Roger

 

 

 

 

30th April 2020

 

Last week, I updated you that we intended to carry out a controlled trial in 20 shops in the Newcastle area with retail volunteers from the business.  This trial would inform us which operational changes we will need to introduce, including social distancing and measures to support the safety of our customers and teams when we decide to open at scale.

Due to the significant level of interest in this trial, we now believe there is a risk that excessive numbers of customers may plan to visit Greggs, and subsequently create a situation that could impact our ability to effectively test our new measures in the highly controlled manner that was originally planned.   It was never our intention to attract high levels of customers to these trial shops, and therefore we have decided to temporarily update our test plans and operate behind closed doors only.  We will continue to review this as we undertake our initial tests and will invite walk-in customers into our shops only when we can be confident of doing so in the controlled manner we intended.

I trust that you and your families are keeping well during this time.  Thank you again for your continued support.

 

Roger

 

 

 

 

24th April 2020

 

In my last update I was relieved to be able to tell you that we had successfully applied for a loan from the Bank of England which provides us with the financial security that we need to support the business during this dreadful crisis, even if we need to stay closed for a prolonged period.

With that worry behind us, we have been able to start planning for how we would reopen our business with new measures in place that keep our colleagues and customers as safe as we can.

I would like to share that plan with you now so that you can see how we intend to manage this on a controlled basis over three clear phases. By sharing this detail, I hope to reassure you all that we have a clear, structured and well-planned approach to our reopening strategy.  However, if you do have any outstanding questions or feedback in regards to this, please send them to https://www.greggsemployeeinformation.co.uk/your-questions-matter

The key principle in the plan is that we must accept that when we open, we will not be able to operate normally and must have new social distancing and hygiene measures in place to continue to provide protection for our colleagues and our customers whilst the risk of infection is high.

Phase 1: A small trial in Newcastle

We intend to carry out a controlled trial in just 20 shops in the Newcastle area with retail volunteers from the business who will provide feedback to inform us which operational changes we will need to introduce, including social distancing and measures to support the safety of our customers and teams when we decide to open at scale. This small trial will aim to start on May 4th with a limited product range and shorter trading hours. We believe that we will require at least 2 weeks to evaluate this trial and the plan is that the shops will stay open thereafter. Many of our competitors have already opened trial shops on the same basis in order to learn what works for them.

Phase 2 – A selected wider shop opening               

We will only move to open a wider number of shops if the feedback from Phase 1 is positive and supports us extending our reopening plans.  We are currently in the process of selecting about 700 shops to reopen, including approximately 150 franchise shops, as the first large group of shops to re-open with our new tested operational measures in place. We expect it will only be possible to open this many shops if the government has taken a first step in relaxing the lock down which could be to open the schools. This in turn would allow an increased number of people to return to work.  The Government has not yet published its plan, but our assumption is that the schools will re-open on June 1st and that we will open this phase of selected shops on June 8th. This timing may change depending on future government announcements.

We expect sales to be significantly lower than normal in all of these shops whilst social distancing measures remain in place, and therefore will not be asking all colleagues in these shop teams to return to work, requiring some to remain on furlough for a further period of time. Also, as we are reopening with a reduced product range, the same will be true for our supply chain colleagues with not all team members being required to return to work until Phase 3 of our plan when we have opened all of our shops, extended our initial range, and demand levels have risen.

In order that we can support a wide variety of individual circumstances, I would ask that we are all as flexible as possible as we determine the ideal mix of which roles to bring out of furlough and when. All colleagues, whether on furlough or not, will remain paid for full contract hours until July 1st as previously communicated. There may be some instances where retail and supply chain individuals could be asked to work additional hours which of course, would be paid.

Phase 3 – All shops opening

The final phase in our plan is to open all shops with new operational measures in place by July 1st, which is when government furlough support is currently scheduled to end. We also hope that, by then, the next steps in relaxing the lockdown beyond schools opening would have been announced. Once again, these timings could change depending on future government announcements.

Managing uncertainty

Naturally we must be acutely aware that there remains a great deal of uncertainty in how our fight against this virus will develop, and should the situation worsen for any reason, we may be required to stop or delay the implementation of our plan. However, sharing our plan as soon as we are able to, should give us all a framework to base our future preparations upon.

We have shared this plan with your representatives in the GNC and unions, and will continue to liaise with all relevant contacts to help us all in our plans to return to work.

I will provide further updates as the reopening plan develops. Meanwhile, please stay safe and enjoy the attached video which celebrates some of the great things the business continues to do, to play our part in supporting those impacted most by this crisis, and of course, our key worker heroes.

 

Roger

 

 

 

 

 

9th April 2020

 

Coronavirus crisis update

 

 

Financial security for Greggs

I hope you are all coping with the pressures of social distancing while we all do our best to stay safe in these troubling times. Safety for our colleagues and customers remains our first priority.

Whilst our business has been almost entirely closed, we have been working in the background to secure the financial support we needed to keep our business going whilst we have no income from shop sales. I am delighted, and greatly relieved, to be able to confirm that we have now secured a short-term loan with the Bank of England which will provide us with the funds we need to continue, even if a prolonged shutdown occurs.

With the peak of the pandemic still ahead of us, none of us can predict when our shops will open again, however with this additional funding in place we can now plan ahead with more confidence. In reviewing our position on pay we want to continue paying full contract hours for as long as possible. To support this, we will cancel this year’s previously deferred annual management pay award to help us to maintain payment of full contract hours for all employees, including management grades, until at least July 1st. This is reliant upon the government continuing to pay 80% of wages for those in furlough. Directors will remain on 80% of salary until shops reopen.

 

Planning ahead

With everyone’s safety at the front of our minds and our finances secured for the foreseeable future, we can begin to lift our heads to consider how we plan for when the peak of the pandemic has passed and social distancing rules begin to be relaxed. Of course, we have no idea when that might be, but we need to be ready with our plan because it will not be as simple as everything just going back to normal.

Quite how the government will relax social distancing rules is not yet clear, but we think it is sensible to assume that when we are open again, we will need to operate with measures in place to help minimise contact between ourselves and our customers to reduce the risk of the virus spreading again. Therefore, we have a small team who are thinking through what this might look like in our shops, supply chain and support areas, with more employee protection and customer separation going forward. In this new world, encouraging customers to shop remotely using their phones is going to be more important, so we are looking to accelerate roll out of both delivery and click and collect to as many shops as possible. We will keep you informed of our plans as they develop.

Whilst we are all forced to stay apart it is more important than ever to be able to support each other through communication, and we are therefore asking all colleagues to log into Your G People and to update their personal email address and any missing telephone numbers. Details on how to log in to YGP can be found at https://www.greggsemployeeinformation.co.uk

In the meantime, the worst of this dreadful disease is still to come, so I urge you all to follow the guidelines and play your part to support our heroes in the NHS. May I also again remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

 

 

 

30th March 2020

 

Our amazing teams

I never imagined that we would need to close Greggs down almost completely to fight this deadly virus but that is the momentous decision we had to take last week to keep everyone as safe as possible. As ever our teams all over the country moved heaven and earth to shut up shop in just one day with our supply chain quickly following and there have been countless stories of the tremendous efforts you have gone to, to distribute as much of the remaining food as possible to those in need. Take a look at this short video to see some great examples. Thank you to all of you for going that extra mile – we can all be really proud of doing the right thing.

 

Going into furlough

With all of our shops closed and no income coming into the business, the next priority has been to quickly identify the skeleton crew that we need to keep the business running while everyone else moves into furlough, which will enable us to access the funding support available from government to help UK businesses during this time. This will help us to keep paying everyone while they are at home maintaining their social distance and preventing any further spread of the virus. Our teams have done a fantastic job in managing this process for our 25,000 colleagues and we are working hard to get letters out to all of our colleagues who we have furloughed by the end of this week to ensure you are clear about your own position.

The only operation that we have left running is the production of our frozen range for Iceland where we can safely play our part in supplying food to the nation through a supermarket. Our skeleton support team are mostly working from home and getting used to a world of working over the internet and video conferencing. I suspect we will want to make more use of these ways of working even when this crisis is over.

Our priority, as ever, has been to keep everyone as safe as possible and by closing all of our shops this now must rely on you following government guidelines on social distancing which I urge you to action.

 

Looking ahead

We have no idea how long our shops will need to remain closed and with no income coming into the business we need to think about how we can keep all of our jobs safe and keep paying wages while this crisis continues. We are a successful business so we currently have cash to keep us going, but this will not last for ever. We are therefore in the process of securing a bank overdraft just in case we need it to see us over an extended period of closure. The government is supporting by letting us not pay our business rates and agreeing to pay 80% of wages for those in furlough, which is a great help but doesn’t cover all of our cash needs.

We want to keep paying full contract hours for as long as possible and with government support we think we can do that for everyone working in shops and in our supply chain at non-management grades for at least 3 months. However government support is capped at £2500 per month and therefore it is possible that we will have to propose asking all of us in the higher paid management grades to accept a temporary reduction to 80% of salary if the shop closure period extends beyond May 1st – we will write to all those impacted formally later should this proposal become necessary. Meanwhile I am especially grateful to my fellow PLC and Operating Board directors who have agreed to join me and accept a reduction to 80% of salary effective from April 1st. Shareholders have already been informed that their income will be reduced because we will not be paying our dividends as previously announced.

We all hope that this crisis will end soon, but we must be prepared for the possibility that it goes on for a prolonged period and plan appropriate actions should that happen. It is vital that we take steps to protect our business so that we can emerge as a strong team together when the closure period ends.

Thank you again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

Message on behalf of the North East Children's Cancer Run (NECCR) Team

 

As some of you will be aware this Sunday would have been our 38th year of supporting the Children's Cancer Run where almost 10,000 people would have joined the NECCR to raise funds for childhood cancer research.

Unfortunately whilst we can't be together in person this year, the NECCR team would love you to join them for some family fun from your own home.  Details on how to do this are below.

Time: 10:30, Sunday 17th May

Place: Your House / Facebook Live, NECCRR Facebook page

Award winning fitness trainer and supporter of NECCR, David Fairlamb, will be delivering a special 26 minutes of LIVE family fun fitness to mark Children's Cancer Run day and the culmination of our 2.6 Challenge. David will be hosting this FREE Facebook Live workout from the safety of his own home, and we're asking you to join in from the safety of yours.

It is easy to take part:

1. Get any Children’s Cancer Run or NECCR kit on (if you have it!)

2. Find our Facebook page ready for 10.30am on Sunday 17th May (https://www.facebook.com/ChildrensCancerResearch)

3. Participate in 26 minutes of family friendly fitness

4. Share any photos or videos of you taking part with us on Facebook, Twitter or Instagram! #neccr #TwoPointSixChallenge #CCRun

5. HAVE FUN!

The session is completely FREE to take part in, however, donations to support childhood cancer research are always welcome and needed more than ever at the moment. If anyone loves taking part and would like to donate, this is possible using the Facebook Donate button or via text - donations will simply be added to your next phone bill.

Text NECCR to 70085 to donate £3.

Texts cost £3 plus one standard network rate message.

If you would like to donate a different amount simply add the amount after NECCR in the text message. For example, to donate £5 text NECCR5 to 70085.

We hope you are able to join us virtually on Sunday morning - have fun with the workout and stay safe!

Huge thanks and best wishes,

Abigail and the NECCR Team

Update 02/06/2020
Later today (Tuesday 2nd June) we will be sending a personal email to the Shop Managers of the shops that we are opening w/c 14th June.  Please check your emails.  This will be followed later on Wednesday or on Thursday morning by a text message from an Area Manager or ROM to arrange a phone conversation on either Thursday or Friday about the re-opening plans.

If you don't have an email address on the system, an Area Manager or ROM will try to contact you over the next 48 hours via text or phone.

Please make sure your contact details are up to date on Your G People.

 

Please note - following recent press reports, we are very aware that during this difficult time there continues to be people who will try and take advantage of the Coronavirus crisis by using various scams.  With this being the case please note that this site is for information only and WE WILL NEVER ask you to provide your personal details, password or your bank information either via this site or email.

20th July 2020