Welcome to Greggs Employee Information

Welcome to the Greggs Employee Information site. We wanted to make sure that you, our colleagues, had a place to come to keep up to date with the latest information and guidance.

We know that normally you would receive messages in your shop through the Retail Operations Manual, in your Supply Site on noticeboards and at Greggs House through face to face briefings.

However, we are aware that not everyone will have access to these facilities going forward, so we wanted to have somewhere where all 25,000 colleagues can easily access these messages.

On this site, you will find the latest communication from Roger, a live list of Frequently Asked Questions, and some Useful Links to support you at this time.   

Thank you for your support and for looking after each other and our Customers during this challenging time.

 

 

 

 

Message from Roger: 9th November 2020

Recent weeks have been particularly difficult for our teams across the entire Greggs business as we held the individual meetings with our colleagues to provide confirmation of redundancies following the end of consultation. Several counter proposals have been accepted that have helped to save jobs which has been good to see.  Covid trading conditions have forced this action onto our business and we are all very saddened by the need to part company with around 820 friends and colleagues, many of whom have worked with us for many years. Whilst we are sad to see this number of people leave us, we are grateful to our colleagues in our shops who have been prepared to accept a reduction in their contract hours to minimise the need for further redundancies.

I would also like to take this opportunity to thank all those who will be leaving us for their dedicated service and contribution to the long history of success in Greggs.  It may not feel like it now, but experience has taught me that this will open up new chapters of opportunity for those impacted and I wish them all well for the future. Thank you all.

This consultation process has rightly consumed our attention in order to ensure that we carried it out in the way we would expect of Greggs, by treating everyone fairly and in line with the values that help us conduct our business in the right way. I am especially grateful to those who have helped manage the process together with our Union colleagues and those who volunteered to represent others. I appreciate how challenging this can be and thank you for your understanding and professionalism.

Meanwhile the battle with Covid hasn't gone away, and is intensifying further as we enter a period of full lockdown in England, just as people in Wales are emerging from theirs, Northern Ireland have a further week and Scotland implements its new 5 tier system. In our own operations, we have shown how we can help to prevent the spread of the virus amongst our teams in our supply chain, using testing to identify and isolate anyone found to be positive, to limit the risk of them spreading the virus to other colleagues at work. Meanwhile, in our shops, Covid-secure operating procedures allow us to continue serving our customers who are seeking take away, collection, or delivery of food under all of the differing tiers of restriction across the UK.  

Following the conclusion of  consultation , our priority now must be to transition and settle into our revised internal team structures and work together to navigate our way through the uncertainty of the trading conditions that we now face. At lockdown levels of sales, even after all of the mitigating action that we have taken, Greggs will not be profitable as a business and there can be no room for complacency.

Christmas this year will be unlike any other. Many customers will move their gift shopping online and others may choose to leave it late hoping for the opportunity to go shopping again in December. We will need to be quick to react as new customer footfall patterns emerge and therefore plan to keep things as simple as possible whilst offering a fast and friendly service in a safe environment. 

We will:

  • Concentrate on offering our famous Christmas favourites including the Festive Bake, Vegan-friendly Sweet Mince Pies, and our Pigs Under Blankets Baguette, alongside our festive hot drinks which this year include Salted Caramel Lattes, Mint Hot Chocolates and Mint Mochas.
  • Continue to roll out our delivery service via Just Eat to more shops nationwide as increasing numbers of customers seek the convenience and enhanced safety that this channel offers, as they limit their trips away from the home.
  • Further develop our Click and Collect offering which provides bookable collection times and availability for customers, and is continuing to grow in popularity.
  • Reward our customers for their loyalty via our updated Greggs Rewards scheme which provides further incentive for choosing Greggs and now rewards across our entire range, and not just coffee.
  • Open up new shops at pace in areas where we can provide easy access for customers, especially those who are in cars.  These openings have also helped us to mitigate job losses in some areas.   

Greggs has shown its resilience and ability to adapt to even these most extreme conditions. We are determined to emerge from this crisis stronger than ever, and have exciting plans to invest in Next Generation Greggs with new shops, new digital ways for customers to shop with us, a more efficient supply chain and first-class central support. All of this will be underpinned by the launch of The Greggs Pledge which is our commitment as a business to have a positive impact on our people and our planet.

We know that we now face a difficult winter but we will continue to fight this virus and look forward with confidence as we look to return the business to growth for the long term.

Thank you all for working with us through this crisis and please stay safe and well.

 

Roger

 

 

Message from Roger: 2nd November 2020

Following the announcement from the Prime Minister this weekend that England will enter a full lock down beginning this Thursday, I wanted to update you all about what this now means for Greggs.

The Greggs business during this new lockdown

Takeaway/delivered food and food manufacturing are classified by the government as essential services and therefore Greggs will remain open just as we have done in Wales where a full lock down began last week. Our experience in Wales has shown that while customer footfall declines significantly (as intended by the authorities) demand does continue from our customers who are out and about during lockdown. For example, those who do not work in offices and those who are unable to work from home. The steps that we have taken to provide Covid-secure conditions provides reassurance for both our colleagues and customers that we can operate as safely as we possibly can throughout the Greggs business, and our ability to remain open during these times is testament to that.  

Revised Furlough scheme

To help businesses cope with the financial impact of a full lock down, the government has announced the extension of the original furlough scheme which we will implement where possible to protect business critical jobs. This does not mean however, that we will retain colleagues on furlough whose roles have been placed at risk of redundancy. A number of colleagues have already left the business at the end of last week, and for others the consultation process will continue as planned and is due to be concluded by the end of this week. The furlough scheme is intended to support jobs that are expected to be required once the furlough scheme ends, and this unfortunately, would not be the case with the roles that have been identified to be at risk of redundancy.  

Although we cannot use the furlough scheme for colleagues whose roles are proposed to be redundant, we do need to make use of it to support jobs that we will need in December, but do not require in the short term. This is due to the impact of the full lock down that will result in lower sales and activity during November and early December. With lower sales volumes, selected colleagues will be asked either to remain on furlough, or to go into furlough as required depending on activity levels where they work. Colleagues across the whole business, Greggs House, Retail and Supply, will be contacted this week by their line managers to be informed about what this means for them individually.  

Our experience in Wales has shown that demand under full lock down varies by shop location. Where sales fall significantly, we will look to reduce ranges and shorten trading hours and make use of the furlough scheme where possible to support unused contract hours. We will communicate to individual shops in England this week about what this will mean for them to be effective from the beginning of lockdown on Thursday

As in the original scheme, furlough pay rates have been set by government at 80% of average pay which Greggs will continue to support as we have done since reopening shops in July.

Looking forward

This latest development in the battle with Coronavirus will put enormous pressure on businesses with many sadly predicted to be unable to survive. As a food service provider, we are able to play our part in serving the communities in which we operate, and to stay open albeit at much lower levels of demand. At these anticipated levels of demand during lockdown we expect that the business will remain loss-making.

We will continue on with this battle against the virus and none of this could be possible without the support from our colleagues across the business.   I would like to take this opportunity once again to thank all of our teams who are working through this crisis or coping with the disruption of being on furlough.  All of your efforts are helping us all do the best we possibly can under such difficult and uncertain circumstances.

Thank you all and please stay safe.

 

Roger

 

 

Business Update: 1st November 2020

As you will have heard, the Government have announced a new National Lockdown to come into force as of Thursday 5th November.

A new message from Roger will be issued here tomorrow and in the meantime we have reviewed the updated furlough arrangements that have been announced and would ask:

  • If you are currently on furlough and were due to return to work this week or next week, please take this note as confirmation that we will be asking you to remain on furlough for the time being.  
  • There will be cases, by exception, where we need you to return to work and we will be in contact with you by the end of this week should we need you to return.
  • If you are currently on flex furlough, please be aware that your current flex arrangement will remain in place and we will be in contact with you this week regarding the future plans.

 

 

Message from Roger: 21st October 2020

I would like to begin this latest update by recognising and appreciating how difficult the current circumstances at Greggs are for so many of us.  The task we face to reduce our employment costs in order to match the lower levels of demand from customers due to the crisis is very challenging and I recognise how hard this is, especially for a business such as Greggs, where so many have worked in the business for many years. None of us wants to part company with people that we consider to be friends, as well as work colleagues.  I would like to thank all of you who have contributed to working through this very tough time, and I am especially grateful to our colleagues and Union representatives who have taken on the responsibility of representing others in the consultation meetings that have been taking place over the past 4 weeks.  Thank you.

Implementing counter proposals from our at-risk colleagues

Following the presentation of the business proposals on 15th September, we are now at the stage where all of the original proposals have been examined in detail and, as we had hoped, our discussions during the consultation process have identified a number of areas where we can implement some of the suggested improvements to the proposals, which results in a better outcome for preserving as many jobs as possible. I would like to share a number of examples where our impacted or at-risk colleagues have worked hard to provide well thought through counter proposals for discussion and debate. These proposals have enabled us to protect more roles in the business than originally planned:

  1. Shop Supervisor contracts: We now plan to allow flexibility in the shop supervisor contracts we are offering our Assistant Managers, increasing these to 35 hours, making these roles more attractive as an option for Assistant Managers whose current role has been put at risk.

 

  1. Additional roles: Several well-constructed counter proposals have been accepted resulting in additional roles in areas including retail management and food safety

 

  1. The new Job Support Scheme: Soon after launching our consultation, the Chancellor announced a new job support scheme to help businesses to keep viable jobs during this crisis period. While this new scheme cannot be as widely deployed as the furlough scheme, it can help us in a small number of specific circumstances where we can see a future point in time when we know we will require more people, and we therefore now plan to make use of this in some limited cases. An example of this is our new shop plan for Q1 2021, where we believe we can keep some resource in the business ready to move to these new shops.  

 

  1. Shop hours reductions: We hope to minimise job losses for our shop colleagues by reducing overall hours and we have now agreed a set of principles where we will seek to reach the required hours by transferring colleagues to other shops and reducing contract hours by up to 20% in as fair a way as possible. In some shops, where sales are particularly impacted, hours will need to reduce by more than 20% and therefore we will need to put jobs at risk to achieve the hours required.  Each shop will be informed of their hours target and the implications for their shop at the end of this week and we will continue to work together with our retail teams to minimise job losses wherever we possibly can.

 

Moving to the next stage of the consultation process

We have now reached the point for the majority of the business when we can move forward to the next stage of the consultation process, where we begin holding 1-2-1 meetings with our colleagues who are impacted or at risk of redundancy.  During these meetings we explain the selection criteria and process where they are involved in a pool, or explore mitigating options where roles are proposed to be no longer required. During these 1-2-1s our colleagues can also request details of the financial agreement that they would be entitled to, should the role be confirmed as redundant at the end of the consultation process.

Maintaining our focus to be “Fit for the Future”

Coping with the immediate impact that this virus is having on our business is consuming the majority of our time, but we must not lose sight of our long-term growth ambitions and our determination to emerge from this crisis Fit for the Future to restore Greggs to growth. I have talked before about the importance of broadening the ways in which our customers can shop with us, and our digital channels have never been more important to facilitate this.  We have made very strong progress over the past few months with some key highlights that I wanted to share:

  1. Delivery roll out with Just Eat: Just Eat is helping us reach customers in their homes, and  enables us to serve customers who may feel reluctant to leave the house during this pandemic or those who simply fancy a Greggs having seen the new TV advertising that Just Eat have provided to promote our new service.  We are continuing to roll out this new channel at pace across the UK. 

 

  1. Click and Collect now nationwide: Click and Collect is giving customers the confidence to make that trip out by ordering in advance and being able to select a time slot for collection that suits them best. Again, we hope to attract new customers via these channels to expand our sales opportunities, whilst also serving the needs of our existing loyal customers through this new way to buy from Greggs.

 

  1. An enhanced loyalty proposition for our customers: Most recently, we have begun to expand the number of customers who have access to our enhanced Greggs Rewards loyalty scheme, which we initially trialled with 10,000 customers and was very well received.  The updated scheme provides customers with free rewards products across all of our range, not just coffee. This is the most generous customer loyalty scheme in our sector and we expect more customers will want to join it as word gets out.

 

  1. New Shop Opening Programme: Whilst many businesses have been forced to retreat in the face of Covid, Greggs is pressing on with our new shop opening programme where we can see opportunities to reach more customers, especially those travelling by car. Many of those shops will be staffed by current colleagues and this will therefore mitigate against some of the potential job losses.

 

  1. New SAP systems: Our new SAP systems have been successfully rolled out to both our Enfield Bakery and the Manchester site, with the latter being the first of our combined manufacturing and logistics deployments.  Remaining locations will receive the new systems next year.

 

  1. Automated Frozen Food facility: Finally, our new automated frozen food facility in Newcastle is moving closer to completion with the internal fit out now underway.

 

Returning from Furlough

 

We know we have a number of our colleagues who are still on furlough and will be returning to work at the beginning of November. Your line manager will be contacting you to discuss your return to the business.  We appreciate that some colleagues have been away from the business for some time and we will therefore be providing a welcome back induction to help you to start working again.

The foreseeable future

The impact of this pandemic on the economy shows no signs of improving in the foreseeable future, with some businesses forced to close as infection rates continue to rise across many regions. We ourselves have seen a number of colleagues test positive for the virus, particularly in our supply chain operations, and our teams have been commended by the local authorities for the way in which we have managed these risks, and provided a safe return to work.  We continue to maintain Covid secure procedures throughout Greggs to enable us to continue operating as safely as we possibly can, and our experience in regional lockdowns is that we are able to stay open to serve food on the go as people continue to go to work and go about their lives as safely as they can.

Once again, thank you to you all for everything that you are doing to help our business right now, whether it be from helping us to implement the necessary changes required to balance our employment costs with our business demand, through to helping us to deliver new services and infrastructure that enables us to serve more customers in more ways, as efficiently as we possibly can.  

Once again thank you, and please keep yourselves and your families safe.

 

Roger

 

 

Message from Roger: 28th September 2020

 

Today we have issued our Quarter 3 trading update to the city, the statement can be found here

 

Roger

 

 

Message from Roger: 23rd September 2020

Hello

I’d like to share some important news with you regarding our manufacturing operation at Balliol Park (please note that our logistics operation is not affected).

Following a number of colleagues having tested positive for COVID-19 we have taken the decision this morning to temporarily stop production as a precautionary measure to keep our teams as safe as possible.  We are now working closely with Public Health England to manage the situation as effectively and efficiently as possible. 

As was the case at our Leeds Distribution Centre, the health and well-being of colleagues is our focus at this time and this was a key factor in our decision to proactively close the operation.

Working with the relevant authorities we will be undertaking a deep clean of the site with a view to restarting production as soon as we can. We will also work to ensure we minimise any possible impact to the wider community in Newcastle and the surrounding areas.

We’re thinking of our colleagues who are impacted by this news. Please take every precaution you can to keep yourselves and your families as safe as possible.

 

Roger

 

 

Message from Roger: 15th September 2020

Throughout this crisis we have sought to treat our colleagues as fairly as possible whilst protecting our business during a period of unprecedented disruption. We have made full use of the Government furlough scheme to support jobs whilst we were closed, and subsequently whilst sales have been significantly below normal under social distancing.

Since our shops reopened in July our teams have fought hard to win back sales, although we have consistently acknowledged that returning to pre Covid sales levels would not be possible under social distancing. We are scheduled to update our colleagues and shareholders at the end of this month about our sales progress, however with the government furlough scheme planned to end in October, we must now take steps to ensure that our employment costs at Greggs reflect the estimated level of demand from November onwards.

With business activity levels remaining below normal for the foreseeable future we must change the way we work to be as productive and flexible as we can to protect as many jobs as possible for the long term. We have reviewed our activity and requirements in every part of the business and are now proposing a series of changes which will form the basis of a consultation with union and employee representatives.

Retail

Lower sales than normal have a direct impact on our shops, which is where we employ the majority of our colleagues. We are not proposing any additional planned shop closures other than those already announced, however we now need to plan to reduce contracted hours in around half of our shops to reflect lower demand and may also need to make changes to shift times. Each shop must be looked at separately with sales in some shops more severely impacted than others, especially those in city centres and near transport hubs. Our proposal is to protect as many jobs as possible, aiming to reach the required level of hours for each shop by agreeing reduced hours with shop colleagues wherever we can. We expect this to be possible in the majority of our shops however, where this cannot be fully achieved then, at a later stage, we may need to put those impacted shop colleagues at risk of redundancy. We would agree selection criteria in the event of shop redundancy as part of this consultation.

Regional and Area managers have arranged telephone meetings with their shops to communicate the reduction in hours proposed for each shop. We will discuss through the consultation the fairest way of approaching this exercise. As a starting point, our proposal impacts upon all of our Assistant Managers as we propose to convert these roles to Shop Supervisor roles at a maximum of 30 hours reflecting the reduced need for shop management cover.

Our Regional Operations Managers and our Area Managers are also themselves impacted by our lower than normal sales and reduced levels of business activity. We are therefore proposing to increase the number of shops managed in each Territory and Area which would result in fewer roles at these levels. Consequently, as part of this proposal, all of our ROMs and Area Managers are impacted by this proposal and we will consult with and carry out a selection process should the decision be made to proceed with these changes. The changes to the territory sizes will impact on a number of Greggs House support functions and will be briefed this morning as part of that process.

 

 

Supply

Lower than normal sales results in lower volume in our supply chain and once again the impact of this lower volume varies by location. In order to try and protect as many jobs as possible in our supply chain, we propose to change some contract terms across all our Logistics, Manufacturing, Hygiene and Engineering teams to make us more productive.

Manufacturing

Sales volumes vary by product type with some performing better than others. Currently we estimate that production volumes at Balliol, Clydesmill, Manchester, Enfield, North Lakes, Seaham, and Pettigrews will be sufficiently strong to avoid job losses, although there may be some impact to hours due to proposed changes to contract which will form part of this consultation.

The impact of lower volumes is higher in Leeds and Gosforth. In Leeds we propose we will need to lose a number of roles. In Gosforth we are looking to agree flexibility across our Newcastle sites to avoid possible job losses. We propose to consult on options to mitigate the potential impact on jobs at these locations.

The situation is further complicated at Treforest where our new bread oven will not be operational until next year. We will need to agree how best to bridge the gap for those impacted as we need less hours for a number of months.

Logistics

In addition to the impact of reduced volumes on our shop delivery requirements, our proposal for our logistics operation also reflects the new routes that we have successfully deployed to distribute to our shops under Covid Secure conditions. These new routes have proved very effective and therefore we propose that this should become the permanent basis on which we operate going forward. 

This proposal does not impact our driver numbers at Balliol and Kettering but would mean we need fewer Night-shift Drivers in all locations except Birmingham and Amesbury. Details of the potential impact at each site will be briefed by our team this morning.

We are not proposing to reduce the numbers of permanent Day-shift Drivers on any site, however there is a proposal to change contract terms in order to reflect these new ways of working, moving from day-shift to back-shift operating hours. These and other changes to contractual terms to improve productivity are also proposed for consultation.

The combination of lower volumes along with these new delivery routes also have an impact on non-driving Logistics roles, for example pickers. As a consequence, our proposal includes a reduction in the number of non-driving Logistics roles at Amesbury, Birmingham, Leeds, Gosforth and Manchester. Due to changes in range and the balance of volume, there may also be a requirement to rebalance work across shifts at all sites - this may require a number of colleagues to transfer onto a different shift.

Engineering

We will be consulting with our Engineering Teams to discuss harmonised Terms and Conditions across our sites. There is no impact on the number of Engineering roles within these proposals.

We will be briefing our Supply teams regarding the potential impact on their sites of these proposals during the rest of today.

Greggs House/ Innovate/Management

With lower than normal sales and reduced business activity we must also challenge everything we do in our support areas and management structures. The proposals across all our functional teams at Greggs House reflect the impact our new shop operations and lower sales has had on central teams, our priority to focus on business-critical activity only, to work differently where required and work as efficiently as we can to support the business. We have reviewed our requirements across every function and are proposing a wide variety of structural changes which would result in fewer job roles in some areas.  Separate communication meetings have been arranged in each function to brief those impacted and those not. The proposals will then go on to form part of the consultation process.

Next Steps

This announcement forms the first step in a formal process of consultation governed by employment regulations. It begins with this management proposal which we will now seek to discuss in consultation with Unions and employee representatives over the coming weeks. The aim in consultation is to seek to improve the proposal, and to look for ways of mitigating proposed job losses. Where job losses are confirmed, we will need to agree the selection criteria for deciding between colleagues where pools of people are in similar roles with fewer jobs available. We aim to implement the agreed proposal effective from 5th November.

For our Greggs House colleagues who are impacted, both management and support, we will be requiring employee representatives to work with us during consultation. Full details on being an employee representative will be shared with you, where relevant, during your individual functional briefing.

For our colleagues in shops and supply sites impacted by these proposals, we will be consulting with your Union representatives from across the business to work through the proposals. Details of who these representatives are for your particular area or site will be confirmed as soon as possible.

Communication

One of the many consequences of this pandemic is that we are not able to communicate with our people in the face-to-face way that we would naturally want to in managing change affecting our people. I appreciate this makes things especially challenging for all involved, but we must do our best with the technology we have available and make allowances for each other in difficult circumstances.

Naturally, people will want to know what level of sales we have assumed in our proposal and how many jobs might be lost. Our sales performance is highly sensitive information that we will update colleagues and shareholders on at the end of the month when we will have seen the complete picture for September. This proposal assumes a higher level of sales than we reported at our last market update in July, and can be adjusted to reflect actual sales if these turn out to be better than assumed as we carry out the consultation.  When it comes to the total number of jobs that might be lost, we do not know the answer to that question as it depends on how successful we are in agreeing reduced hours in our shops.

We will keep you updated with all of this information once it becomes available.

If you have any questions or feedback that you would like to raise you, Your Questions Matter remains open, and may I also remind you of the Employee Assistance Programme which is also available on 0800 048 2702.

Finally

Greggs is a strong and successful business but this Covid pandemic has completely changed the market in which we trade and, while social distancing remains, we cannot expect to operate as normal. That being the case we have no choice but to reduce our employment levels to reflect lower demand and protect our business for the long term. Greggs is blessed with an amazing team of people who through no fault of their own now face an uncertain future while we battle against the consequences of this virus. All I can offer is my assurance that we will only make these proposed changes in line with our longstanding values treating everyone with fairness, consideration and respect, and remind you again that furlough has no bearing on your status in this process. 

Thank you all for your continued hard work and commitment to our business during this difficult time and please stay safe.

 

 

 

 

 

 

 

 

 

 

 

 

Roger's Messages

 

14th September 2020

 

Message for all Colleagues

Following on from Roger's update on Friday 11th September, the next update from Roger will be added to the website at around 9am tomorrow morning (Tuesday 15th September).

This will then be followed up with a series of briefings taking place with our Retail, Supply and Greggs House colleagues.

Thank you

 

11th September 2020

 

Message for all Colleagues from Roger Whiteside

Following on from my update on the Greggs Employee Website on 24th August you will be aware that we are planning to add a further update to the website on Tuesday 15th September. Following this update there will be a series of briefings that will take place across Tuesday with our Retail, Supply and Greggs House colleagues.

Information will be circulated over the next couple of days to let you know about these briefings with further details being sent out on Monday next week. Where you have updated your email address in Your G People then we will be contacting you via your personal email address. If you have not yet uploaded your personal email details to Your G People you can do this by following the simple guide on this website https://www.greggsemployeeinformation.co.uk/your-g-people

Thank you again for your continued support and the commitment you have given to our business during this difficult time and please stay safe.

 

Roger

 

3rd September 2020

 

COVID-19 Outbreak Update

Following the news that I shared last week about a COVID-19 outbreak at our Distribution Centre in Leeds, I wanted to update you all on the current situation and highlight the effort that has been put in by teams across the business to get things back to normal in Leeds, and across our shops.

Most importantly, I wanted to let you know all of our colleagues who tested positive for COVID-19 are on the road to recovery, and thankfully nobody has experienced any serious effects from the virus. Since the decision to temporarily close the site, there have also been no new positive tests reported and colleagues are now starting to return to work following isolation.

As I mentioned in my update last week, we have worked closely with Leeds City Council and Public Health England throughout this process to ensure that we continue to do the right thing - not only by our colleagues – but the wider community in Leeds and the surrounding areas. We have received very positive feedback from these authorities in regards to our swift and professional handling of the outbreak.

 

Reopening our distribution centre

In terms of re-opening the Leeds site, our first task was to carry out a thorough sanitisation of the entire operation, which was carried out last Friday.

Following this, on Tuesday an inspection of the site was carried out by teams from Leeds City Council Environmental Health and Infection Control.

The good news is that everyone was happy with all of the work that has been done, and we were given the green light to restart operations in Leeds. The site re-commenced picking operations on Wednesday with colleagues that had not recently been onto the site.

 

Keeping everyone as safe as possible

As well as inspect the site, the teams also assessed our existing COVID-19 controls and I’m pleased to report that no significant concerns or actions were highlighted. However, we’re now actively looking at what additional measures might be introduced as we continually review our approach to minimising the risk the virus poses, and to make everyone feel as safe as possible.

While none of us can guarantee we won’t face similar challenges in the future, this experience has shown that we all need to continually focus on following our COVID Control Strategy and look to keep everyone safe.

 

Thank you

 

I’d like to thank the cross-functional teams across the business who have come together to face into this challenge and helped to get the Leeds Distribution Centre re-opened as soon as we could have hoped for. Thank you to everyone who has been impacted by what has happened, and for your patience and understanding whilst we’ve worked through this.

 

Roger

 

 

27th August 2020

 

Hello,

I’d like to share some important news with you all that a number of colleagues have tested positive for COVID-19 at our Leeds Distribution Centre, and this is likely to be talked about in the media soon.

The health and well-being of colleagues remains our focus throughout this period. We have moved swiftly to implement our COVID response plan and we are working closely with Leeds City Council and Public Health England to ensure that we minimise any possible impact on our customers and the wider community in Leeds and the surrounding area.

We will look to keep you all fully informed of the situation and are thinking of our colleagues who are impacted by this news. I have attached the full statement below for your information.

Roger

 

Joint statement on behalf of Leeds City Council and Greggs PLC

Following a number of Greggs colleagues based at the Greggs distribution depot in LS13 testing positive for COVID-19, Leeds City Council, Public Health England, and Greggs have been working closely together to ensure safe management of the outbreak.

Lucy Jackson, Leeds City Council’s deputy director of Public Health, said: “A number of staff recently tested positive for COVID-19 at Greggs distribution depot in Leeds. Following further testing, more staff have been identified as being positive. This highlights why further testing and contact tracing is so important which Greggs is proactively undertaking.”

“The safety of Greggs staff, customers and the wider community remains our priority and we are working closely with Greggs and Public Health England to make sure any infection is contained.”

“The workplace is being deep cleaned and further contact tracing carried out, with necessary advice shared about self-isolating and awareness of symptoms. This is a crucial part of controlling the spread of the virus and protecting our community from further infection. We are satisfied the necessary steps are being taken quickly to minimise any further spread of infection.”

“As the virus is still within our community, we should all continue to keep at least two metres away from people outside our households wherever possible, wash our hands with soap and water often, for at least 20 seconds, avoid touching our face and follow the ‘catch it, bin it, kill it’ guidance to help keep ourselves and others safe.

“Anyone with COVID-19 symptoms should stay at home and book a test as soon as possible, within five days of the symptoms starting.”

Roger Whiteside, CEO at Greggs said “Following a number of our staff testing positive for COVID-19 at our Leeds distribution depot, we have taken immediate action to implement our COVID response plan and we are working closely with Leeds City Council and Public Health England to ensure that we minimise any possible impact on our customers and the wider community in Leeds and the surrounding area.”

For more details about outbreak planning in Leeds and steps that can be taken to prevent the spread of COVID-19, please visit: https://www.leeds.gov.uk/coronavirus/managing-coronavirus-in-leeds

 

 

 

24th August 2020

It is great to see all of our shops open again. There are signs of a gradual recovery in economic activity especially on the roads and high street footfall is slowly building. We anticipate that the schools returning in September will be an important step as we all learn to live our lives as normally as we can under social distancing conditions.

For Greggs, our focus is to return to full service (or as close as we possibly can) in September, and our teams are busy making this a reality by bringing back our customers’ favourite products, extending our opening hours, and continuing to test new procedures that will allow us to operate more effectively whilst staying Covid secure.  Rolling out our new digital channels for customers remains a key priority, and we are also working hard to deliver a very ambitious national rollout plan for both Click and Collect and Delivery which will be complete by the end of September.

Other things to look forward to are:-

  • The return of two sweet range customer favourites, namely the Belgian Bun and the Jammy Heart biscuit. This will help to extend the range that is currently available whilst also supporting the Greggs Foundation via the 5p donation for every Jammy Heart sale.
  • The reopening of our furloughed bakeries is going well and, following a decision to move faster in broadening the range of products available in our shops, our updated plan is as follows:
    • First roll production in Enfield is planned for this week
    • Leeds manufacturing will start to reopen from week commencing 31st August
    • Treforest manufacturing will also now start a phased return from week commencing 31st August
  • Our appearance in the Just Eat national advertising campaign is starting at the end of this week and the coverage will build throughout September. This will sit alongside our “Taste of normal” campaign that is currently live across the UK.

Continuing our journey

Although we have a lot to look forward to as we continue our journey to recovery, I know that many colleagues are anxious to understand more about the employment prospects at Greggs, especially in light of a number of significant job losses across the retail sector. There remains a great deal of uncertainty in our marketplace which makes it impossible to be precise about what may happen, however, I want to be as open as I can about any proposals we may need to consider that may affect our colleagues.

Preparing for the end of the Government Furlough Scheme

As I have said previously, we cannot expect to trade normally under social distancing constraints, and we will make full use of the government furlough scheme to give us time to establish how close to normal trading we can achieve, and therefore hopefully minimise any impact there may be on  employment prospects for colleagues.

As the furlough scheme tapers down, we are now contributing to colleague pay at an increasing level each month, and we will continue to do so until the scheme ends in October. However, we will not be in a position to continue funding furlough pay once the scheme ends and, on this basis, we must accept that it is highly probable that we will need to propose job losses.  We are working behind the scenes to review current staffing levels in every part of our business – Retail, Supply and Greggs House and to understand what the future need may be in light of the changes in trading conditions we have seen and what we anticipate is to come. I hope that this work will be completed in the next three weeks and I will update you again on September 15th.  I understand that this is an uncertain time for all our colleagues and I am sorry that I am not in a position to provide you with any more information at the moment. I hope that you understand it would be premature of me to speculate about what the outcome of the review may be, whilst it is ongoing. We also hope that in the coming weeks our trading performance will continue to improve, which could positively impact on our next steps.  Let me reassure you that our aim is to protect as many jobs as we can.

Maintaining our values

Greggs has been a highly successful, growing business, creating new job opportunities every year as we opened new shops, and we are continuing to do so even through this crisis with investment in new shops and strategic opportunities. We are confident in our long-term prospects, however no-one could have anticipated the position that we now find ourselves in and we must protect the business during this period of uncertainty.

You all have my assurance that we will continue to uphold the Greggs values throughout this process, treating everyone with fairness and respect in relation to any changes that we may be forced to consider to protect our future business as a consequence of this terrible pandemic. Once again, I can also assure those of you who remain on furlough, that your employment status is exactly the same as those colleagues who have already returned to work.

If you have any questions or feedback that you would like to raise you, Your Questions Matter remains open, and may I also remind you of the Employee Assistance Programme which is also available on 0800 048 2702.

Meanwhile let us all play our part to attract and retain our customers and above all please stay safe.

 

Roger

 

 

10th August 2020

 

On 28th July we updated our shareholders about our recent trading performance and also produced a video for all colleagues to keep you informed with our progress as we work towards getting the Greggs business back to normal.  The key take-outs from our update were: -

  • We are encouraged by the level of sales we have achieved since reopening all of our shops, which has averaged 70% of last year’s sales so far.
  • We expect our sales to continue to build as the economy starts to recover.
  • We recognise the risk of further lockdowns if infections rise, and we remain confident of remaining open should this happen, as we have in Leicester, Manchester and Aberdeen since local restrictions were reinforced.
  • At this level of sales, we have been able to bring around 75% of our colleagues back to work, with 25% remaining on furlough.
  • Greggs is now well prepared to deal with the challenges of social distancing and operate through the conditions we are faced with. 
  • Greggs remains a much-loved brand with long-term growth opportunities and the business is better placed to adapt to new conditions than ever before.

Looking ahead

Now that we are open again and trading under Covid-secure conditions, our next priority is to focus on driving sales as strongly as possible, as customers start to return to our shops. Increasing sales enables us to bring as many colleagues back to work as possible before the furlough scheme ends in October.  We will utilise the furlough scheme for as long as possible, and we will continue to contribute to the scheme on an increasing basis until it ends.

As things settle down and we grow more confident in our new operating procedures, we will begin increasing the range of products and services available in our shops to attract more customers and thereby increase our sales. Initially we have opened only with our best sellers, but we will now introduce more of the range in a series of waves over the coming months.  This will enable us to restart manufacturing in the bakeries that are currently furloughed in the following order:

  • Enfield manufacturing will start to reopen from week commencing 17th August
  • Leeds manufacturing will start to reopen from week commencing 31st August
  • Treforest manufacturing will start to reopen from week commencing 17th October

Alongside increasing our range, we are also speeding up how quickly we can roll out our digital services and new channels to our customers:

  • Click and collect allows customers to order and pay up front on our new app, saving them time in the queue.  This will now be made available in all shops and our roll-out starts this week in the Pennines region, with the other regions following in the next few weeks.
  • Delivery with Just Eat is also being rolled out nationwide to selected shops and the roll-out will take place from 18th August with this phase being completed 8 weeks later.

 

We are doing everything we can to drive sales and we are determined to protect as many jobs as possible, and therefore sales in September will be critical as we approach the end of furlough and are required to estimate our future sales performance in relation to bringing as many people back to work as we possibly can.

With increasing news of rising unemployment across the UK as a direct result of this crisis, I understand the concern amongst our teams about their jobs at Greggs. As the economic outlook continues to look uncertain and because we want to protect as many jobs as possible, we will continue to utilise, and contribute to, the government furlough scheme which will provide us with additional time to assess our trading performance as our sales begin to settle.  We will do everything we can to protect jobs, but we have to recognise the possibility that we may need to reduce our costs in the future, which could include options such as operational hours reductions and Greggs House structural changes. We understand that this is especially worrying for our colleagues on furlough who may mistakenly believe they are at an increased risk. Please be reassured that in any potential redundancy situation the status of those on furlough is no different to those who have already returned to work.

I understand that people will be anxious to know what all this means for them personally but we will not be able to provide that clarity until we know ourselves what the prospects for the business are, and we can only determine this based on the performance we see over the next few weeks. We have further updated the FAQ section of our website with as much information as we have at this time and Your Questions Matter remains open for any enquiries you may have.  The Employee Assistance Programme is also available on 0800 048 2702

As ever, I will keep you regularly informed as our progress develops and, in the meantime, we must do our best to focus on our customers and the sales on which we depend.

Thank you for your commitment and understanding and please continue to stay safe.     

 

Roger

 

 

 

28th July 2020

 

Interim Results for the 26 weeks ended 27 June 2020

 

 

 

 

 

 

 

20th July 2020

 

It was an enormous effort to deliver our phased reopening programme and it is great to see our shops now open again and serving customers nationwide.  Thank you again to all of our teams for your enthusiasm and willingness to work as flexibly as you have to make this possible.
 
We have made an encouraging start but as expected, we are seeing that sales are below our normal levels. This is due to social distancing which impacts customer behaviour and our ability to serve as many customers as we would do normally.  We expect to see a steady improvement in the weeks ahead as the Government’s guidance is developed in order to support the recovery of the UK economy, whilst continuing to manage the risks surrounding Covid 19.
 
There have been several Government announcements recently with varying implications for Greggs:
 
Targeted VAT reductions that are intended to encourage consumers to eat out again and return to support their local shops and businesses.  You will see a variety of our prices have reduced where we are passing the financial benefit directly on to our customers.   Our freshly baked sausage rolls and savouries are already zero rated for VAT so there will be no change made to these prices.
 
The “Eat out to Help Out” £10 voucher scheme during July and August is aimed at encouraging customers to start revisiting restaurants and bars that serve food.  This is solely focused where customers sit in to enjoy their meals.  As the seating areas of our shops currently remain closed to enable social distancing, we are sadly not able to participate in this scheme.
 
The new guidance regarding wearing face masks in shops is another measure that is aimed at increasing consumer confidence as people start to leave their homes in greater numbers and as a result, we hope to see more customers returning to us as their confidence grows.
 
Working from home advice is planned to be relaxed where it is safe to do so, from August 1st. We are currently working through a plan for how Greggs could implement this and will update you in due course.
 
Whilst sales remain at lower levels than normal, we are continuing to utilise the Government’s furlough scheme in order to support jobs that are currently on furlough. Recent changes to the scheme have allowed us to adopt a flexible approach to working, and we have introduced this in some functions where appropriate.  For those of you currently on furlough, it is likely that this will remain the case for the foreseeable future until sales and business activity increases. Once again thank you for the part you are playing in supporting us re-start the business at the right pace. 
 
Our next external update will be to our shareholders, and this will take place on 28th July, when we will update them on our performance since reopening, and also provide some further guidance about future trading. 
 
Meanwhile I am enjoying seeing the great examples of our teams reconnecting with each other and being able to catch up with their regular customers as they return to our shops, all of which is helping bring smiles to people’s faces – behind their masks of course! 
 
Thank you once again and stay safe.
 

Roger

 

 

6th July 2020

 

Following an enormous team effort, I am delighted to let you know that Greggs is now almost fully reopen throughout the UK.  After such a long period of closure, our colleagues from all across the business have risen to the challenges that we have faced, and enabled us to open up again as safely as possible whilst adhering to the social distancing guidelines.  Thank you all for the commitment and enthusiasm that you have shown to enable us to achieve this significant step forward.

Our carefully planned, phased approach to reopening has enabled us to learn along the way and demonstrate that we can operate effectively as a food provider during full lockdown conditions.  With the unfortunate news that Leicester has now been placed back into lockdown, these learnings have proved invaluable and enabled us to keep our Phase 2 shops in Leicester open.  We have however taken the precautionary measure not to reopen our Phase 3 Leicester shops for the time being.  We will continue to monitor the situation in Leicester and will reopen our shops when it is right to do so.  Whilst we should all look forward with confidence as the economy starts to recover, the news from Leicester highlights that our battle against this virus is far from over, and we will be continuing to adapt our plans on the assumption that future regional lockdowns may be required and we will be ready to cope with them if they happen.

Outside of Leicester, as more retail and hospitality businesses begin opening their doors again, we can already see our customer numbers starting to grow, although naturally the levels of growth vary by location. Greggs is better placed than many other food on the go businesses due to the wide variety and geographical spread of our shops across the country.  This means that we are not overly reliant on one particular area or type of shop, so we expect to trade more strongly in our locally based shops as many customers have fewer reasons to travel at the moment. However, we expect our trading to be constrained due to social distancing, and therefore we will continue to utilise the government furlough scheme to support jobs while sales remain below normal. I appreciate that this is frustrating for many of you that are ready to get back to work, and I understand how the numbers of people returning from different teams and areas of the business varies – some areas are fully back to work, whereas in other areas we have yet to reopen e.g. some bakeries.  Currently, about 50% of our colleagues across the business remain on furlough and this is the only way that we can access the financial support that we need from the government to enable us to protect our business during this crisis. Thank you again for your continued support and patience.

Our focus in recent weeks has been concentrated on opening safely with social distancing. As we begin to settle into this new way of working, we will be looking for further improvements to help make our operations easier and more effective for ourselves and customers. If you are back at work and have ideas about how we can do things better, we are keen to hear them.  Therefore, we will be reinstating the Your Ideas Matter portal on our employee website in the next couple of weeks.  In the meantime, please pass your ideas through to your Area Manager. Thank you.

We are continuing to build and launch new ways to help our customers access their favourite Greggs products wherever and whenever they choose. The new Click and Collect app that our teams have built and that I shared in my last note is performing well, and will be rolled out during the summer. This will help us to speed up our queues with orders that are made up and paid for in advance. Alongside this, we are planning to extend our Just Eat delivery service across the country as quickly as we can whilst maintaining social distancing requirements.  

It is vital that we all play our part in keeping this virus under control by maintaining social distancing and enabling the economy to start building back up again. Greggs is a strong business that can adapt to these new measures and ways of working, but we will all need to be flexible and open to change as we find the best ways of working under these challenging conditions for as long as we need to.

Thank you all once again for everything that you have done to help us achieve our reopening plans and for your continued support as we rebuild the business up from here.

 

Roger

 

 

People Update - Holidays and Floating Day

 

29th June 2020

 

Firstly, please could I express my thanks to all of the teams that we have contacted across supply chain, our shops and Greggs House for their flexibility in their working patterns to support us in returning to work in preparation for this next significant phase of re-opening our shops.

 

As Roger has said in his previous note whilst the retail sector is now starting to open back up, unfortunately, we continue to believe that sales will be lower than normal for some time and therefore many of you will be required to remain on furlough for the foreseeable future until activity levels rise sufficiently to warrant the return of more people to the business. As we’ve previously said Greggs House will continue to operate with the minimum number of colleagues until further notice.

 

Pay from 1st July

 

Thank you to all of our colleagues who remain on furlough. As of July 1st, colleagues who remain on furlough will be paid 80% of contract hours or 80% of average earnings, whichever is the higher. We thank you for playing your part in helping us to keep our costs well managed during this period while we expect sales to remain constrained.

 

Holidays

 

We last updated you on your holidays whilst on furlough at the end of April and said we would provide an update on holidays post 30th June. We previously confirmed that whilst you are on furlough you will continue to accrue holidays. We are again asking all our colleagues across the business (both those furloughed and those working) to take holiday over the coming months.

 

For all of those colleagues who are on furlough we will be processing holiday as below:

 

For those whose holiday year is April – Mar (Retail & Supply Colleagues)

We will process one week of holiday between 1st July and 31st August 2020 (processed week commencing Sunday 2nd August and if you continue to remain on furlough, we will process an additional week between 1st Sept and 31st October 2020 (processed week commencing Sunday 11th October).

 

For those whose holiday year is Jan – Dec (Graded Management & Support Colleagues)

We will process one week of holiday between 1st July and 31st August 2020 (processed week commencing Sunday 2nd August and if you continue to remain on furlough or flexible furlough, we will process an additional week between 1st Sept and 30th October 2020 (processed week commencing Sunday 6th September).

 

Floating Day

 

For those colleagues in Retail and Greggs House who remain on furlough then the Company will be nominating their floating day to be taken on a day w/c Sunday 12th July. This will not apply to our Supply Chain colleagues as their floating day has been previously nominated and will be taken in line with normal operating requirements.

 

For the periods in which your holiday/floating day is processed you will be paid your normal holiday pay. If you wish to take additional holiday whilst on furlough (and receive your normal holiday pay) over and above the weeks we are processing that are detailed above, we are able to support this request. Please contact peoplequeries@greggs.co.uk who will support you with processing this request. 

 

For all of those colleagues who are working we are asking that individuals on an April to March holiday year aim to take at least half of their holiday allowance by 30th September 2020 and those on a January to December holiday year aim to take at least three quarters of their holiday allowance by 30th September 2020.

 

We know there are always many questions with regard to holidays and so have updated the questions on holidays and you can find these in the ‘Frequently Asked Questions’ section of the employee website. You can also continue to send any questions you may have into peoplequeries@greggs.co.uk

 

Your Personal Email Address

 

Finally, it is really important that we can get in touch with you as quickly as possible during the period that you are on furlough. I would like to remind all colleagues to please update their personal email address and mobile telephone number in Your G People as we will be looking to contact you via your personal email address going forward where we can. We know many of you have already done this – thank you – but if you have not yet done this, please could you complete this via https://www.greggsemployeeinformation.co.uk/your-g-people

Thank you again for everything that you have done over the last few weeks to support our business in this time of crisis.

Please ensure that you and your families continue to stay safe.

Roisin Currie

Retail and People Director

 

22nd June 2020

 

In this latest update I am delighted to be able to report that we’re making good progress in getting Greggs back up and running again and playing our part in bringing back a little taste of normal to the nation as we begin to emerge from lock down.

Our teams have done an incredible job in opening over 800 shops from a cold start last week. Everyone has really embraced our new social distancing ways of working and this has been fantastic to see.  We have welcomed back so many customers already who were genuinely delighted to see us opening our doors again. A lot of them shared their excitement on social media and coupled with some very positive coverage in the press, we have been able to spread the word that Greggs is coming back and serving customers across the UK.  It was a real team effort in every aspect, and I am immensely grateful for all the hard work that has taken place to enable the successful completion of Phase 2 of our reopening plan.

Not surprisingly there were a few problems, and we anticipated this may be the case given the scale of our reopening target.  As usual our teams rose to these challenges and overcame them as quickly as possible.

We are one of several brands that started to reopen last week, but not all general retail shops are open yet, meaning that many people are still staying at home for the time being. This is resulting in lower than normal numbers of customers out and about near our shops and we should expect to see these numbers grow as confidence returns and the economy begins to recover.

We are now preparing for Phase 3 of our reopening plan which is to open up the rest of our shops from July 2nd. More of our teams in shops and the supply chain have either already been contacted or will be contacted in the coming days and asked to return to work in preparation for this next significant phase. We continue to believe that sales will be lower than normal for some time and therefore many of you will be required to remain on furlough for the foreseeable future until activity levels rise sufficiently to warrant the return of more people to the business. Greggs House will continue to operate with the minimum number of colleagues until further notice.  

I would like to thank all of our teams that have returned to work and enabled us to restart the business and welcome our customers back into our shops. I am also very grateful to our colleagues who remain on furlough, many of whom I recognise are keen to get back and help the business through these difficult times. Just a reminder that as of July 1st, colleagues who remain on furlough will be paid 80% of contract hours or 80% of average earnings, whichever is the higher. Thank you for playing your part in helping us to keep our costs well managed during this period while we expect sales to remain constrained.

I am delighted and proud to see the Greggs business back up and running again and playing our part in helping the nation get back to some sense of normality.  We’re only two weeks away from Phase 3 when we will open the rest of our shops from 2nd July, and I look forward to keeping you fully updated as our journey progresses. 

Please keep yourselves and your families safe.

 

Roger

 

 

 

16th June 2020

 

This week sees the launch of Phase 2 of our plan, re-opening over 800 Greggs shops nationwide.  This is made up of around 630 company owned shops, and around 200 franchise shops. We will then move to Phase 3 of our plan which is to open as many shops as possible on 2nd July.

We have issued a statement to our shareholders this morning confirming our reopening plans which is available to view at https://corporate.greggs.co.uk/investors/results-centre

First of all, I would like to say “thank you” to all of our colleagues who have helped us to get to this point and kept our reopening plans on track. They have played a vital role in testing the new procedures that we must all adopt going forward. Working, and going about our lives under social distancing will not be easy, and I am confident that we can adapt to operate as safely as possible for both our colleagues and our customers, as we extend our shop reopening programme.  We will be opening with a reduced range of products to start with.  You can see the range available to our customers, along with a list of the shops that are reopening at www.greggs.co.uk/coronavirus

Social distancing will prevent us from trading normally, and I know we will all do our best to provide our customers with fast and friendly service while we operate under these very different conditions. We expect sales to be significantly lower than normal when we open, and therefore we will need to continue accessing support from the government through the furlough scheme.  With high levels of uncertainty in our economy, we do not know how sales will develop in the weeks ahead, and therefore it is possible that we will need to ask some colleagues to remain on furlough for the foreseeable future, and maybe even until the scheme ends in October.

We’ve also been struck by the commitment of our colleagues who are starting to return from furlough as we reopen, and the flexibility they’ve shown as we’ve needed to consider different shifts and start times to help maintain social distancing.

As always, I will keep you fully updated throughout our journey, and Your Questions Matter remains available to raise any questions that you may have.

Investing in our future

Whilst the short-term outlook is uncertain, we are confident in our ability to adapt to social distancing conditions for as long as necessary, and are continuing with our strategic investment in those areas which are right for now, and will support our long-term growth plans.

  • Shop Opening Plan: Given current circumstances, most of our new shop opening programme is temporarily on hold while we wait for conditions to improve, however we are continuing to open where we anticipate customer footfall will be strong. You can see our new ASDA Boldon shop below which opened last week. Our current view is that we will open around 60 new shops this year and permanently close around 50.

  • Accelerating new customer channels: Our teams have been working throughout lock down to accelerate our development of customer click and collect which will begin roll out during June. To see this new customer offering please visit https://order.greggs.co.uk. Perhaps you would like to try it out for yourself and place an order for your favourites?

 

  • Expanding our delivery network: Delivery services with our partner Just Eat are also being accelerated including 19 shops that will open only for delivery and click and collect this week, and a further 26 shops on July 2nd. Simply visit the Just Eat app to see our delivery offer to our customers.

 

  • More efficient logistics: Building work on our new robotic freezer facility to support our logistics operation is progressing rapidly and is due for completion by Q1 2021.  Here is a recent photograph showing the works in progress

 

Thank you

Thank you again for your continued commitment and willingness to be flexible as we get Greggs back up and running again.  This week is a pivotal point in our reopening programme and I look forward to updating you again soon when we have some initial findings that we can share.

I hope that you enjoy this short video that will be issued on our social media channels later today, which celebrates our reopening

 

 

 

Please look after yourselves and your families.  Stay safe.

 

Roger

 

 

 

8th June 2020

 

As we approach Phase 2 of our reopening plan – a large scale reopening of 800 shops, I wanted to update you on how our plans are progressing.

A number of you have now returned to work and are helping us to get the business back up and running across our bakeries and our shops – thank you for your support and willingness to be flexible in your shifts and days of working. We are living in a very different world under social distancing and therefore your flexibility is critical to our reopening programme.

To keep you fully updated, I have detailed below our planned next steps over the forthcoming weeks to restart the business:

 

PHASE 2:  800 shops reopening w/c June 15th

 

I am pleased to let you know that we remain on track to open around 800 shops w/c June 15th and your support in helping us to deliver this is very much appreciated.

Retail

  • Our Heads of Retail and a number of our ROMs and Area Managers have now returned to work to lead this stage of our reopening programme.
  • Our shop teams who are required to return to work for our 600 company operated shop openings are being contacted this week.

These teams will complete the necessary training for the new operational ways of working, along with spending time in the shop familiarising themselves as a team with the new procedures that we have developed during the initial trial before opening our doors to customers.

Franchise

  • With 200 franchise shops reopening we’ll also have our Business Development Support Managers returning to work to help support our partners with the reopening and with the new procedures.

Manufacturing:

  • As previously communicated, the product range we have selected as we initially reopen our shops involves production at Clydesmill, North Lakes, Gosforth, and Manchester bakeries, as well as Pettigrews.  We have already started production on some of the platforms at these sites.
  • There has been a lot of activity over the last two weeks, with engineering, hygiene and manufacturing colleagues returning to work in preparation for production to recommence.
  • The priority has been to carry out risk assessments to ensure that we can operate safely whilst complying with the government’s guidelines on social distancing, and to put in place any required physical changes to the workplace.  All colleagues will receive a full back to work induction before they restart, ensuring that everyone understands the changes we have made, and their responsibilities in keeping everyone as safe as possible.
  • Over the next two weeks we will be getting back into production on the rest of the above platforms in readiness for shops reopening on 18th June. 

Logistics:

  • A small number of warehouse colleagues have returned to work to support stock taking and managing any remaining out of date product, to prepare for the restart.
  • Warehouse teams will start returning to work from this week for the 800 shop openings next week.
  • To maintain social distancing, shop deliveries for the 800 shops will be carried out on nights only, and a proportion of our night shop delivery drivers are being contacted over the coming days about returning to work.
  • Drivers and warehouse colleagues required to work in our Balliol and Kettering DC operations will also begin returning to work from this week.

 

 

PHASE 3: 1200 shops reopening w/c July 1st 

 

Retail

  • Our remaining ROMs and Area Managers will return to work w/c 15th June.
  • Shop Managers of the remaining shops to open will receive an e-mail on 16th June and the ROM’s and Area Managers will then call the shop managers on the 18th or 19th June to arrange their return to work.
  • Our shop teams required for this final wave of opening will be asked to come onto a team call on 22nd or 23rd June.
  • As previously explained, with sales expected to be significantly lower than normal not all of our shop teams will be required to return to work straight away and will remain on furlough.
  • Please ensure that your e-mail details are up to date and accurate as this is the best way for us to contact you. 

Manufacturing

  • The additional colleagues in our reopened bakeries that will be required to support the business when we move to Phase 3 will be contacted by the 22nd June and advised of their return date.
  • As previously explained, with sales expected to be significantly lower than normal, not all of our manufacturing colleagues from the sites which are reopening will be required to return to work straight away, and some will remain on furlough.
  • Colleagues from the remaining bakeries, (Leeds, Treforest and Enfield) will also remain on furlough until sales increase sufficiently to support us expanding our product range to normal levels.

Logistics

  • For the final wave of shop openings in July we aim to put in place a single daily delivery into the vast majority of our shops to take place during closed hours. This will require moving day shift operations to the late afternoon/evening, and some adjustment to the night runs.
  • We are currently finalising the details of these routes and will make detailed information available as soon as possible.
  • There will also be a requirement to tweak some of our picking shifts to support changes to routes, as well as to assist effective social distancing measures at each distribution centre.
  • All terms and conditions will be maintained during these temporary changes.

 

Greggs House colleagues

We continue to anticipate significantly reduced sales and therefore we must keep Greggs House activity focused only on activity that is essential to supporting our shops and supply operations only.

  • Any colleagues required to return to work to support the shop reopening programme will mostly have already been contacted by now. 
  • Where colleagues are asked to return to work, we need to continue to ask you to be as flexible as possible with the work and activities that is required in supporting the business to get back up and running.
  • Wherever possible we will continue to ask colleagues to work from home to limit the number of people at Greggs House to enable us to maintain social distancing.
  • All colleagues visiting or working at our offices will be required to follow the new social distancing procedures.

 

Furlough Scheme update

The government has now outlined how the furlough scheme will change in the months ahead as the UK comes out of lock down.  Employers will be required to contribute to furlough costs from August 1st and the scheme will end on October 31st.  To increase flexibility, employers will be allowed to call people back to work on a part time basis from July 1st.

With sales expected to be significantly lower due to social distancing, we will not require our full teams back to work until sales return to normal levels. We therefore expect a significant number of colleagues in all parts of the business to remain on furlough possibly for the duration of the scheme into the autumn.  Any colleagues remaining on furlough after July 1st will be paid 80% of contract hours or 80% of average earnings, whichever is higher, and Greggs will contribute to this from August as required. Where practicable, we will use the flexibility of the scheme to rotate colleagues between work and furlough and/or ask colleagues to return to work on a part time basis. Thank you for your continued support.

I am excited to be reopening Greggs and serving our customers again, and whilst social distancing will make life more challenging in the short term, I am confident that we can adapt to operate as safely as possible while we wait for conditions to improve.  This will need us all to be as flexible as possible while we adapt to the new ways of working. I am also aware that there will be many of our teams who will be remaining on furlough for the foreseeable future, and we will continue to ensure that we keep you updated regarding our plans going forward, and also answering your specific queries through Your Questions Matter.

May I also remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702. 

Meanwhile, we continue to support our local communities during this difficult time. Our teams have been doing some amazing things and I wanted to share this presentation that was sent to me as a “Thank You” from some very grateful recipients of our activities.

Thank you once again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

Update 02/06/2020
Later today (Tuesday 2nd June) we will be sending a personal email to the Shop Managers of the shops that we are opening w/c 14th June.  Please check your emails.  This will be followed later on Wednesday or on Thursday morning by a text message from an Area Manager or ROM to arrange a phone conversation on either Thursday or Friday about the re-opening plans.

If you don't have an email address on the system, an Area Manager or ROM will try to contact you over the next 48 hours via text or phone.

Please make sure your contact details are up to date on Your G People.

 

Please note - following recent press reports, we are very aware that during this difficult time there continues to be people who will try and take advantage of the Coronavirus crisis by using various scams.  With this being the case please note that this site is for information only and WE WILL NEVER ask you to provide your personal details, password or your bank information either via this site or email.

 

26th May 2020

 

As the government begins relaxing the lock down, I aim to keep you regularly updated with our own plans to reopen Greggs.

Thanks to our amazing trial shop volunteers and shop opening teams we are confident of being able to open with social distancing protection and our plan is proceeding with the first large scale wave of around 800 shops beginning w/c June 15th.  Meanwhile to extend our learning we are increasing our trading hours in the existing trial shops and will be opening a few more with volunteers starting next week. Thank you once again to the teams involved.

Why some of our teams will remain on furlough

While we can look forward to the economy starting to improve and our stores being open again, we must also accept that social distancing will limit what we can do in our operations and impact how customers behave. We anticipate that sales in our shops will be significantly lower than normal for some time as new patterns settle down.

As a result, we will not be offering our full range and will not need our full team working in our shops, supply chain and Greggs House. Plans for new shop openings have been deferred and new product development will also be restricted until we can more clearly see how sales settle in this new world of social distancing.

Sales are needed to cover the wages and salaries that are the largest cost in our business and so while sales are low, we must continue to access support from the government. This helps to pay for our employment costs and allows us to keep jobs open using the furlough arrangements while we do not need everyone back to work.

As I communicated last week this will mean that from July 1st anyone not required to return to work will remain on furlough and will be paid 80% of contract hours or average earnings whichever is higher.

Returning to work

We have worked together with a group of our Union representatives to agree a set of principles to help the safe return of our colleagues into the workplace and how to continue with furlough arrangements. I would like to thank all involved for their willingness to cooperate and share ideas to help our business re-open in the best way we can.

The principles are shown at the end of this message and cover those colleagues who cannot return due to them shielding or isolating as well as the need to ensure we have the right balance of skills, experience and flexibility to meet our operational requirements under social distancing and reduced sales and activity levels.

Managing our return to work is a complex exercise with separate challenges in different parts of the business.

Supply Chain colleagues

Manufacturing:

Plans to support the 800 shops due to begin opening on June 18th are progressing:

  • Skeleton teams are now in place preparing to operate with social distancing at Clydesmill, North Lakes, Gosforth, and Manchester bakeries. The Pettigrews site will also be reopened and social distancing works here will start slightly later in line with their start-up programme. 
  • Those initially selected to return to work within the hygiene and engineering teams on the sites which are reopening will now have been contacted and given individual return dates. 
  • Those required from our manufacturing teams on these sites will receive notification over the coming two weeks.

 

Given the requirements of social distancing and the importance of keeping everyone safe, there will be additional training and site familiarisation to undergo as you return to work, and these new ways of working will require everyone’s support.

 

Logistics:

Opening 800 shops will require logistics operations to recommence on all sites.

  • a very small number of warehouse colleagues (around 3 to 4 per site) have been contacted and are returning to work this week to assist with stock counts and preparation for the restart of pick operations.
  • We are in the process of finalising the numbers of drivers and warehouse team members who will be required. These individuals will be notified in the next 2 weeks and are likely to be needed back on site towards the end of w/c 8th June and the start of w/c 15th June.
  • To maximise social distancing, we are attempting to support the 800 shops with night time drivers only where possible.

We anticipate that our Balliol and Kettering DC operations will be operating in support of these shop openings from w/c 8th June, and we will be progressively bringing back drivers and some logistics colleagues in support of the increasing shop operations from that point on.

Retail Team colleagues

For our 800 shop openings w/c 15th June:

  • Our Heads of Retail are returning to work on Tuesday 26th May to finalise and agree the shop plans.
  • We will be asking some of our ROMs and Area Managers to return to work w/c 1st June.
  • We will be contacting some of our shop teams w/c 1st and 8th June ready to return to work w/c 15th June.

Before opening to the public, we will be ensuring that we have time for our teams to complete the necessary training for the new operational ways of working, along with spending time in the shop familiarising themselves as a team with the new procedures that we have developed during the initial trial.

ROM and AM teams are needed to help us reopen shops; however once shops open ROMs and AMs are constrained from visiting shops by social distancing.  We therefore anticipate reduced activity for our field-based retail teams who will be required to rotate on furlough once their shops are open. Further details of how this will be managed will be communicated once government guidelines on flexible furlough are published. 

Greggs House colleagues

Anticipating significantly reduced sales we must keep Greggs House activity focused on those things that are essential to supporting shops and supply operations only.

  • We expect the majority of Greggs House colleagues to remain on furlough
  • Colleagues required to return to work to support the June shop opening will be contacted w/c June 1s
  • Wherever possible we will continue to ask colleagues to work from home to limit the number of people at Greggs House to enable us to maintain social distancing.
  • If Greggs House colleagues do need to attend Innovate or Q9, we will closely monitor and manage this.
  • Colleagues will need to follow the new social distancing procedures and will be required to return to work in planned phases as business activity increases.

 

Agreed principles for returning to work

Returning to work safely

  • Social distancing measures are being installed in all our shops and supply sites prior to reopening.
  • All colleagues will receive training on social distancing and any new operational practices upon their return to work. Protective workwear will be available for those roles that require it
  • Colleagues who are shielding due to being clinically extremely vulnerable, or who are isolating due to them or someone in their household displaying symptoms will not be able to return immediately

Returning to work and remaining on furlough

  • Not all colleagues will be required to return when their shop or site re-opens and may need to remain on furlough
  • Where we need a particular team or shift for a particular shop or department then it is that team or shift that is asked in.
  • Priority will be given to colleagues who are fully trained in the roles required and have the skills, experience and flexibility we require, as well as those who have a broader range of skills and experience within the business that allow them to fulfil several roles and complete different tasks.
  • Where we can, and this will not cause operational issues or inefficiency, we will consider rotating teams in and out of furlough subject to the constraints of the Government’s Job Retention Scheme.
  • It will be difficult to allow trainees with less than a month’s experience to return to work due to the supervision that they require, which we will be unable to provide due to the need for social distancing.
  • Flexibility regarding start and finish times will be necessary due to the need to maintain social distancing.
  • Any changes to shift/start times in order to re-open the business and deal with the need for social distancing are initially temporary. Terms and conditions are maintained and protected during a temporary change.
  • Returning colleagues will be rostered and paid for their full contracted hours as a minimum.
  • Wherever possible we will let colleagues know their return date a week in advance.

Thank you for your continued support

As you can see, opening Greggs for business again is complex and will need us all to be as flexible as possible while we adapt to these new ways of working.I am also aware that there will be many of our teams who will be remaining on furlough for the foreseeable future and we will continue to ensure that we keep you updated regarding our plans going forward, and also answering your specific queries through Your Questions Matter.

May I also remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702. 

Thank you once again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

19th May 2020

In this latest of my regular updates to keep you informed of our plans to reopen our business, I would like to begin by expressing my gratitude on behalf of all of us in Greggs to our volunteers and shop opening teams. They have stepped forward and performed a vital role in allowing us to test new social distancing operations that have enabled us to plan to open for business again as safely as possible. Their detailed feedback has been invaluable in developing the ways of working that we will need to adopt to protect ourselves and customers, and has helped us to understand exactly what we require so that we are able to place the orders for the additional workwear and equipment we will need to open at scale. Thank you.

To bring to life the changes that we have made to our shop operations we have prepared a short video to show you what we have implemented. 

 

 

 

On 1st June we are also planning to open a small number of additional shops in the North East to further validate our trial learnings, whilst we prepare to move to the next phase of our plan.

Next step – A selected wider shop opening              

The next step in our plan is to open around 800 shops (including 150 with franchise partners) beginning on June 15th.  Every shop that we open will include all of the new procedures and equipment that we have shown you in the video. The final phase in our plan is to open as many shops as possible in July.

Returning to work - changes to furlough

As we are taking a phased approach to opening our shops over the next few weeks, we will also require some of our colleagues to return to work in phases, with others remaining in furlough.   This applies across our entire business and I again ask you to be as flexible as possible as we start to scale up the number of teams returning to work over the next few weeks.

Greggs has been one of the few employers to top up the government furlough scheme to pay full contract hours during the lockdown period, and this will continue as previously communicated until July 1st. However, as we enter this next phase, and with social distancing still being a key tool to prevent the spread of the virus, we think it is right that as the majority of colleagues return to work in the weeks ahead, anyone required to remain on furlough after July 1st will also be required to accept a reduction to 80% of contract hours or 80% of average earnings, whichever is the higher.

We are discussing with our Union colleagues the most appropriate method for determining who returns to work and who remains on furlough.  These discussions will establish the key principles and will explore a number of options including rotating furlough if possible, as well as maintaining the protection of those who are extremely vulnerable. 

Those colleagues asked to return to work will be provided with around one week’s notice to do so, to enable any necessary arrangements to be made.

We are conscious that a number of colleagues may be uncertain about schooling for their children as the plan for the reopening of schools is yet to be finalised. However, as a food manufacturer and retailer, we are classified as key workers, which enables colleagues with children to allow their children to return to school. 

Supply Chain colleagues

Throughout the Coronavirus crisis, we have continued to safely manufacture, pack and distribute our Iceland savoury products from our Balliol and Seaham sites. We have used this experience and the feedback from our teams, as well as considering best practice from other manufacturers who have remained open, to develop plans to ensure the safe, gradual reopening of more of our Supply sites in the coming weeks. We will do so in line with guidelines on social distancing and the use of protective workwear where necessary.

We need to plan to start up our supply chain again ahead of the shop opening programme.  Therefore, some supply chain team members will be returning to work from the end of May onwards, and in advance of this, a number of managers are returning to work this week. They will begin contacting some of our manufacturing and distribution teams to give notice of when they are required to return to work.

With a reduced range and lower sales, we will not require all of the capacity in our supply chain for the initial phases of shop opening, although we will be reopening all of our distribution sites. From a manufacturing perspective, we will initially be asking one shift per production platform to return on four sites (Clydesmill, Gosforth, North Lakes Bakery, Manchester) together with some supporting colleagues including Hygiene and Engineering. We will also be reopening our Pettigrews site.

Retail Team colleagues

In order to support the larger number of shops to reopen in mid-June we will be starting to call some of our retail teams from the beginning of June to arrange their return to work.  We will be ensuring that we have time for the teams to complete the training for the new operational ways of working, along with spending time in the shop familiarising themselves as a team with the new procedures that we have developed during the initial trial.

Greggs House colleagues

Selected management will begin returning next week to help with the planning and selection of teams required to return to work and those who will remain on furlough. If Greggs House colleagues are required to come into Innovate or Q9 they will also need to follow new social distancing procedures and will be required to return in phases as business activity increases. Wherever possible we will continue to ask colleagues to work from home to limit the numbers of people at Greggs House to enable us to maintain social distancing.

Thank you for your continued support

Our re-opening teams have done an outstanding job and so far, our trial has worked well and allowed us to plan to open again at scale with social distancing protections in place.  However, as the Government is advising, we need to stay alert and be prepared to change our plan if the risk of infection rises again.

May I also remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702.  Your Questions Matter is also available should you have questions that you wish to raise that are not covered within the attached Questions and Answers

Thank you once again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

11th May 2020

 

Following the update yesterday evening from the Prime Minister, I wanted to provide you with a brief update in regards to the reopening plans that I have been sharing with you over the past few weeks.

The government has now provided a roadmap for the relaxation of the lockdown which confirms the assumptions we had made in our own plans for re-opening our shops. These plans remain unchanged:

  • Phase 1: Early May - trial a small number of shops with volunteers testing new social distancing measures.
  • Phase 2: Mid June – a larger scale opening of selected shops with new procedures and equipment.
  • Phase 3: Early July – plan to have as many shops open as we can.  

All of our teams will remain on full pay until July 1st, as previously communicated, and we now await news from the chancellor regarding the level of support available from the government once the current furlough scheme ends.

During the last few days, we have successfully trialled the opening of a number of shops and tested various operational changes, including new workwear, equipment and social distancing measures, that will support the safety of our teams and customers when we choose to open at scale.

So far, the trials have been well received by both our teams and our customers, and we are now in the process of evaluating our learnings and refining our new processes even further. We may look for additional volunteers to open a few more shops to extend the trial for learning purposes whilst we prepare to move to Phase 2 of our plan.

Our volunteers and re-opening team have done an outstanding job and so far, our trial has worked well and has provided valuable learning. However, as our Prime Minister has said, we need to stay alert to the risks of this terrible virus and be prepared to change our plan if the risk of infection rises again.

I hope that you and your families are well, and thank you again for your continued support and patience during this crisis.

 

Roger

 

 

 

 

30th April 2020

 

Last week, I updated you that we intended to carry out a controlled trial in 20 shops in the Newcastle area with retail volunteers from the business.  This trial would inform us which operational changes we will need to introduce, including social distancing and measures to support the safety of our customers and teams when we decide to open at scale.

Due to the significant level of interest in this trial, we now believe there is a risk that excessive numbers of customers may plan to visit Greggs, and subsequently create a situation that could impact our ability to effectively test our new measures in the highly controlled manner that was originally planned.   It was never our intention to attract high levels of customers to these trial shops, and therefore we have decided to temporarily update our test plans and operate behind closed doors only.  We will continue to review this as we undertake our initial tests and will invite walk-in customers into our shops only when we can be confident of doing so in the controlled manner we intended.

I trust that you and your families are keeping well during this time.  Thank you again for your continued support.

 

Roger

 

 

 

 

24th April 2020

 

In my last update I was relieved to be able to tell you that we had successfully applied for a loan from the Bank of England which provides us with the financial security that we need to support the business during this dreadful crisis, even if we need to stay closed for a prolonged period.

With that worry behind us, we have been able to start planning for how we would reopen our business with new measures in place that keep our colleagues and customers as safe as we can.

I would like to share that plan with you now so that you can see how we intend to manage this on a controlled basis over three clear phases. By sharing this detail, I hope to reassure you all that we have a clear, structured and well-planned approach to our reopening strategy.  However, if you do have any outstanding questions or feedback in regards to this, please send them to https://www.greggsemployeeinformation.co.uk/your-questions-matter

The key principle in the plan is that we must accept that when we open, we will not be able to operate normally and must have new social distancing and hygiene measures in place to continue to provide protection for our colleagues and our customers whilst the risk of infection is high.

Phase 1: A small trial in Newcastle

We intend to carry out a controlled trial in just 20 shops in the Newcastle area with retail volunteers from the business who will provide feedback to inform us which operational changes we will need to introduce, including social distancing and measures to support the safety of our customers and teams when we decide to open at scale. This small trial will aim to start on May 4th with a limited product range and shorter trading hours. We believe that we will require at least 2 weeks to evaluate this trial and the plan is that the shops will stay open thereafter. Many of our competitors have already opened trial shops on the same basis in order to learn what works for them.

Phase 2 – A selected wider shop opening               

We will only move to open a wider number of shops if the feedback from Phase 1 is positive and supports us extending our reopening plans.  We are currently in the process of selecting about 700 shops to reopen, including approximately 150 franchise shops, as the first large group of shops to re-open with our new tested operational measures in place. We expect it will only be possible to open this many shops if the government has taken a first step in relaxing the lock down which could be to open the schools. This in turn would allow an increased number of people to return to work.  The Government has not yet published its plan, but our assumption is that the schools will re-open on June 1st and that we will open this phase of selected shops on June 8th. This timing may change depending on future government announcements.

We expect sales to be significantly lower than normal in all of these shops whilst social distancing measures remain in place, and therefore will not be asking all colleagues in these shop teams to return to work, requiring some to remain on furlough for a further period of time. Also, as we are reopening with a reduced product range, the same will be true for our supply chain colleagues with not all team members being required to return to work until Phase 3 of our plan when we have opened all of our shops, extended our initial range, and demand levels have risen.

In order that we can support a wide variety of individual circumstances, I would ask that we are all as flexible as possible as we determine the ideal mix of which roles to bring out of furlough and when. All colleagues, whether on furlough or not, will remain paid for full contract hours until July 1st as previously communicated. There may be some instances where retail and supply chain individuals could be asked to work additional hours which of course, would be paid.

Phase 3 – All shops opening

The final phase in our plan is to open all shops with new operational measures in place by July 1st, which is when government furlough support is currently scheduled to end. We also hope that, by then, the next steps in relaxing the lockdown beyond schools opening would have been announced. Once again, these timings could change depending on future government announcements.

Managing uncertainty

Naturally we must be acutely aware that there remains a great deal of uncertainty in how our fight against this virus will develop, and should the situation worsen for any reason, we may be required to stop or delay the implementation of our plan. However, sharing our plan as soon as we are able to, should give us all a framework to base our future preparations upon.

We have shared this plan with your representatives in the GNC and unions, and will continue to liaise with all relevant contacts to help us all in our plans to return to work.

I will provide further updates as the reopening plan develops. Meanwhile, please stay safe and enjoy the attached video which celebrates some of the great things the business continues to do, to play our part in supporting those impacted most by this crisis, and of course, our key worker heroes.

 

Roger

 

 

 

 

 

9th April 2020

 

Coronavirus crisis update

 

 

Financial security for Greggs

I hope you are all coping with the pressures of social distancing while we all do our best to stay safe in these troubling times. Safety for our colleagues and customers remains our first priority.

Whilst our business has been almost entirely closed, we have been working in the background to secure the financial support we needed to keep our business going whilst we have no income from shop sales. I am delighted, and greatly relieved, to be able to confirm that we have now secured a short-term loan with the Bank of England which will provide us with the funds we need to continue, even if a prolonged shutdown occurs.

With the peak of the pandemic still ahead of us, none of us can predict when our shops will open again, however with this additional funding in place we can now plan ahead with more confidence. In reviewing our position on pay we want to continue paying full contract hours for as long as possible. To support this, we will cancel this year’s previously deferred annual management pay award to help us to maintain payment of full contract hours for all employees, including management grades, until at least July 1st. This is reliant upon the government continuing to pay 80% of wages for those in furlough. Directors will remain on 80% of salary until shops reopen.

 

Planning ahead

With everyone’s safety at the front of our minds and our finances secured for the foreseeable future, we can begin to lift our heads to consider how we plan for when the peak of the pandemic has passed and social distancing rules begin to be relaxed. Of course, we have no idea when that might be, but we need to be ready with our plan because it will not be as simple as everything just going back to normal.

Quite how the government will relax social distancing rules is not yet clear, but we think it is sensible to assume that when we are open again, we will need to operate with measures in place to help minimise contact between ourselves and our customers to reduce the risk of the virus spreading again. Therefore, we have a small team who are thinking through what this might look like in our shops, supply chain and support areas, with more employee protection and customer separation going forward. In this new world, encouraging customers to shop remotely using their phones is going to be more important, so we are looking to accelerate roll out of both delivery and click and collect to as many shops as possible. We will keep you informed of our plans as they develop.

Whilst we are all forced to stay apart it is more important than ever to be able to support each other through communication, and we are therefore asking all colleagues to log into Your G People and to update their personal email address and any missing telephone numbers. Details on how to log in to YGP can be found at https://www.greggsemployeeinformation.co.uk

In the meantime, the worst of this dreadful disease is still to come, so I urge you all to follow the guidelines and play your part to support our heroes in the NHS. May I also again remind you of our Employee Assistance Programme that is available to you all and can be contacted on 0800 048 2702.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

 

 

 

30th March 2020

 

Our amazing teams

I never imagined that we would need to close Greggs down almost completely to fight this deadly virus but that is the momentous decision we had to take last week to keep everyone as safe as possible. As ever our teams all over the country moved heaven and earth to shut up shop in just one day with our supply chain quickly following and there have been countless stories of the tremendous efforts you have gone to, to distribute as much of the remaining food as possible to those in need. Take a look at this short video to see some great examples. Thank you to all of you for going that extra mile – we can all be really proud of doing the right thing.

 

Going into furlough

With all of our shops closed and no income coming into the business, the next priority has been to quickly identify the skeleton crew that we need to keep the business running while everyone else moves into furlough, which will enable us to access the funding support available from government to help UK businesses during this time. This will help us to keep paying everyone while they are at home maintaining their social distance and preventing any further spread of the virus. Our teams have done a fantastic job in managing this process for our 25,000 colleagues and we are working hard to get letters out to all of our colleagues who we have furloughed by the end of this week to ensure you are clear about your own position.

The only operation that we have left running is the production of our frozen range for Iceland where we can safely play our part in supplying food to the nation through a supermarket. Our skeleton support team are mostly working from home and getting used to a world of working over the internet and video conferencing. I suspect we will want to make more use of these ways of working even when this crisis is over.

Our priority, as ever, has been to keep everyone as safe as possible and by closing all of our shops this now must rely on you following government guidelines on social distancing which I urge you to action.

 

Looking ahead

We have no idea how long our shops will need to remain closed and with no income coming into the business we need to think about how we can keep all of our jobs safe and keep paying wages while this crisis continues. We are a successful business so we currently have cash to keep us going, but this will not last for ever. We are therefore in the process of securing a bank overdraft just in case we need it to see us over an extended period of closure. The government is supporting by letting us not pay our business rates and agreeing to pay 80% of wages for those in furlough, which is a great help but doesn’t cover all of our cash needs.

We want to keep paying full contract hours for as long as possible and with government support we think we can do that for everyone working in shops and in our supply chain at non-management grades for at least 3 months. However government support is capped at £2500 per month and therefore it is possible that we will have to propose asking all of us in the higher paid management grades to accept a temporary reduction to 80% of salary if the shop closure period extends beyond May 1st – we will write to all those impacted formally later should this proposal become necessary. Meanwhile I am especially grateful to my fellow PLC and Operating Board directors who have agreed to join me and accept a reduction to 80% of salary effective from April 1st. Shareholders have already been informed that their income will be reduced because we will not be paying our dividends as previously announced.

We all hope that this crisis will end soon, but we must be prepared for the possibility that it goes on for a prolonged period and plan appropriate actions should that happen. It is vital that we take steps to protect our business so that we can emerge as a strong team together when the closure period ends.

Thank you again for your tremendous support during this crisis.

Best wishes to you and your families – please stay safe.

 

Roger

 

 

Message on behalf of the North East Children's Cancer Run (NECCR) Team

 

As some of you will be aware this Sunday would have been our 38th year of supporting the Children's Cancer Run where almost 10,000 people would have joined the NECCR to raise funds for childhood cancer research.

Unfortunately whilst we can't be together in person this year, the NECCR team would love you to join them for some family fun from your own home.  Details on how to do this are below.

Time: 10:30, Sunday 17th May

Place: Your House / Facebook Live, NECCRR Facebook page

Award winning fitness trainer and supporter of NECCR, David Fairlamb, will be delivering a special 26 minutes of LIVE family fun fitness to mark Children's Cancer Run day and the culmination of our 2.6 Challenge. David will be hosting this FREE Facebook Live workout from the safety of his own home, and we're asking you to join in from the safety of yours.

It is easy to take part:

1. Get any Children’s Cancer Run or NECCR kit on (if you have it!)

2. Find our Facebook page ready for 10.30am on Sunday 17th May (https://www.facebook.com/ChildrensCancerResearch)

3. Participate in 26 minutes of family friendly fitness

4. Share any photos or videos of you taking part with us on Facebook, Twitter or Instagram! #neccr #TwoPointSixChallenge #CCRun

5. HAVE FUN!

The session is completely FREE to take part in, however, donations to support childhood cancer research are always welcome and needed more than ever at the moment. If anyone loves taking part and would like to donate, this is possible using the Facebook Donate button or via text - donations will simply be added to your next phone bill.

Text NECCR to 70085 to donate £3.

Texts cost £3 plus one standard network rate message.

If you would like to donate a different amount simply add the amount after NECCR in the text message. For example, to donate £5 text NECCR5 to 70085.

We hope you are able to join us virtually on Sunday morning - have fun with the workout and stay safe!

Huge thanks and best wishes,

Abigail and the NECCR Team

Update 02/06/2020
Later today (Tuesday 2nd June) we will be sending a personal email to the Shop Managers of the shops that we are opening w/c 14th June.  Please check your emails.  This will be followed later on Wednesday or on Thursday morning by a text message from an Area Manager or ROM to arrange a phone conversation on either Thursday or Friday about the re-opening plans.

If you don't have an email address on the system, an Area Manager or ROM will try to contact you over the next 48 hours via text or phone.

Please make sure your contact details are up to date on Your G People.

 

Please note - following recent press reports, we are very aware that during this difficult time there continues to be people who will try and take advantage of the Coronavirus crisis by using various scams.  With this being the case please note that this site is for information only and WE WILL NEVER ask you to provide your personal details, password or your bank information either via this site or email.

 

Message from Roger: 2nd November 2020